- Asset Management is a great way to manage your devices.
- End Point Protection minimizes your risk of being affected by a zero-day vulnerability.
- Symantec Client Suite allows you to enforce standard policies and make them consistent across the network.
- Symantec Management Agent Admin Console interface could be enhanced to a more modern, user friendly system.
- Dashboard display settings could be modernized to allow additional customization.
- EPM would be a great way to manage mobile devices also like a Mobile device Management tool.
- Keeping track of your all your managed computers.
- Keeping track of your licences and number of installation for a specified software.
- Imaging a computer with an adaptive driver installation.
- Unattended remote installation (when available and compatible).
- Flexibility: Some newer software that are cloud based or updates that are now cloud-based aren't really compatible.
- The link between your computer inventory and your active directory could be easier to set up.
- No way to resume a job from a specific step if it failed (you have to restart it completely).
- Patch Management: We are able to easily deploy patches to all our workstations and accurately report on compliance.
- Software Delivery: We do a lot of software deployments to our end users and with CMS we can quickly create policies or tasks to perform these deliveries and get quick results on our success or failures.
- Inventory: Ease of use to get reports of what workstations have what software installed, patch levels, or hardware specifications.
- Reporting: I have been using CMS/Altiris since the 6.x version, and while most things have improved in 7.5 that we use today there were some reports that were easier to find or create. While there is an easy way to tell at a quick glance software delivery results, I would like to see a report that more accurately shows success/failure, vs compliance. In the compliance report a non-compliance doesn't really mean it failed, it just means it checked compliance and may or may not have tried to run it and failed.
- Imaging: The way it does imaging tasks, could be a lot easier to perform. If you have one common image and application set among your organization then no problem, but if you are more complex and have say 40 different application sets as we do it can be very complex to manage and configure.
- Software Delivery has great features like compliance checking, custom compliance inventory and execution reporting. Once compliance has been configured you can leave the policy active and if the software is uninstalled the policy will reinstall the software.
- The ability to use different scripting to create custom inventory. If you're good with scripting and SQL the platform can be utilized as a configuration manager.
- The ease of setting up the Symantec Management Platform 7.6 is easier and faster than previous versions. The use of the Symantec Installation Manager performs pre checks to identify areas or applications that may need to be installed and the links provided are up to date.
- I would like to see some improvement around filters as it pertains to making a report from a filter. This would be great for end users that are not familiar with database schema.
- MAC patch management could improve by creating more policy based options.
- Please allow custom data class guides to remain the same after they are updated.
- Support has improved a lot in the past several years. We're able to call in a problem and several levels of technicians and engineers will work to try to solve the issue, if needed.
- They provide community resources which allows users like myself to become a member of (at no cost) to ask and answer questions to problems that support isn't designed to answer. A lot of Symantec staff are also on the forums offering advice and assistance.
- Over the past couple of years Symantec has worked to increase its Mac presence (great for colleges and universities with large Mac populations) and work to release updates almost as fast as the major software vendors release operating systems in order to provide continued functionality.
- More transparency with the roadmap would be a welcome change. New and upcoming features are usually a surprise until a major Symantec Event takes place but little is heard about those features before and even after, in some cases, leading up to a release.
- Documentation for some items is poor. Especially around the Workflow product. It was intended that the documentation for the elements in a workflow would be crowd-sourced, which is a good idea, but in order for that to happen, more people need to be using it and taking the time to draw up the documents.
- Cost. Its always a big topic, especially in higher-ed, but Symantec could do more to lower its costs for some product lines in order to gain more acceptance and support. If that was done and more institutions could get their student workers to use the product, once they leave college and go into the "real-world" there is a possibility that they would start recommending Symantec products because of their use in College.
- Flexibility of filters makes it very easy to create any kind of computer collections imaginable that can be then used for deliveries.
- The console is very easy to navigate and has a lot of different functionalities that make managing huge environments a breeze, so even people without vast experience in the field can accomplish quite a lot.
- Huge amount of data that can be collected from the clients enables one to create many different reports required by the business.
- PCAnywhere got discontinued without any suitable replacement.
- No integration with the mobile management suite.
- Some bugs here and there, though Symantec support tries to get this sorted on, the soonest once reported.
The main business problem it addresses is security compliance, particularly third party plug-ins like Flash Player, Shockwave, JRE, QuickTime etc.
- I doubt that any other technology we could implement would be able to do so much with so little administrative overhead. With a short process that we developed we can quickly get a software package (e.g. IE 11) out to thousands of computers with on-next-reboot remediation and the user is not even aware that anything has happened.
- No other solution makes it so easy to create our own tools to plug-in to the CMS toolset. For example our custom scripts can interrogate and manipulate the database to create great bolt-on automated functionality.
- Real-time management built in means our second line techs can interrogate problematic computers, and because this is handled via the agent, we do not need the local PC firewall's opened up to half the organisation for WMI.
- CMS is quite clunky sometimes and the Silverlight interface is acceptable at best. Many improvements have been made in this area, particularly with performance, but the interface still needs a lot of work. When it becomes 100% HTML5 with proper compliance browser support I'll be happy!
- The Symantec Management platform allows you to keep your infrastructure patched using the built in patching solution.
- The Symantec Management platform allows you to create simple and complex filters (using SQL queries) to push software/patches/etc installs to the whole infrastructure.
- The Symantec Management platform allows you view and create simple/complex reports that can be very useful when trying to gather machines meeting certain requirements.
- The Symantec Management Platform has a lot of great features/functionalities that make it a pleasure to use, however there are a small amount of front end interface things that could be fixed. In particular, when creating a '\job in the Symantec Management Console you cannot select multiple tasks at once to place in a job, you must do this one task at a time. Otherwise, I have no complaints!
Symantec Client Management Suite Review: "Symantec CMS (Cool-Magic-Spy) Client Management Suite 7.*"
- Inventory collection is quite accurate - and customizable as needed.
- Software delivery is quite powerful and offers several ways to deploy software to machines and users.
- Patch Management currently supports a fair list of vendors and products.
- Scaleability allows implementation in wide range of environments.
- CMS Reporting should have a form showing details of one asset (Computer HW+OS+SW) available for user's review.
- Pity that vendor dropped Wise Package Studio and integration with anothre SW packaging tool is absent.
- Remote Tool (Symantec pcAnywhere) has been dropped recently and CMS users have to look for tool from another vendor.
- Inventory of both hardware and software.
- Policy based software installations utilizing SQL based filtering mechanisms.
- Allows delivery in near real-time all the way to slow throttling and time based executions.
- General UI speed can be improved.
- Move away from using Silverlight and Java in order to use HTML 5.
- Security role assignments can be too granular and hard to set up.
- Client Management, Altiris. Long has it been the standard for endpoint management and control. Not perfect, but always improving and built in such a way that it can be used for many creative things on the endpoint. A very malleable product.
- Current console layout for Client Management Suite is a hard sell for new users. Very dense and somewhat cluttered for novices and those learning the product.
Symantec Client Management Suite Scorecard Summary
About Symantec Client Management Suite
Symantec Client Management Suite is designed to automate time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.
Symantec Client Management Suite Competitors
Symantec Client Management Suite Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Symantec Client Management Suite Technical Details
|Operating Systems:||Windows, Mac|
|Supported Countries:||Americas, Europe, Middle East, Africa, Asia|