Symantec Client Management Suite
March 01, 2016

Symantec Client Management Suite

Jason Iloff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Client Management Suite

We currently use Symantec Client Management Suite internally and provide administration for three customers. We currently manage over 10,000 endpoints across several Symantec Management Platforms. Our largest use of the console is with Patch Management, Software Delivery, Inventory, Custom Inventory, Reporting and IT Analytics. Patch Management allows us to be somewhat creative with policy and filters to manage patch compliance across all Windows platforms. Software Delivery provides us the 'set it and forget" by utilizing compliance checks. The new 7.6 platform has better capabilities around importing and managing software. Inventory now provides a nice flip book page for agent health statistics. There are several scripting languages provided within the console to help you easily custom script inventory. Reporting can be done from an ad hoc perspective within the Activity Center if you're not a SQL guru. Otherwise there are several predefined reports, SQL creation tools, copying and editing tool or you can find many reports on Symantec Connect.
  • Software Delivery has great features like compliance checking, custom compliance inventory and execution reporting. Once compliance has been configured you can leave the policy active and if the software is uninstalled the policy will reinstall the software.
  • The ability to use different scripting to create custom inventory. If you're good with scripting and SQL the platform can be utilized as a configuration manager.
  • The ease of setting up the Symantec Management Platform 7.6 is easier and faster than previous versions. The use of the Symantec Installation Manager performs pre checks to identify areas or applications that may need to be installed and the links provided are up to date.
  • I would like to see some improvement around filters as it pertains to making a report from a filter. This would be great for end users that are not familiar with database schema.
  • MAC patch management could improve by creating more policy based options.
  • Please allow custom data class guides to remain the same after they are updated.
  • As a hosting provider we are able to provide a low cost solution to multiple customers with different needs.
  • Symantec Client Management Suite allows us to manage several platforms and allows our customers to focus on growing their business while we take care of their IT Assets.
Although there are other tools that can be utilized I don't believe those tools are as robust as Symantec Management Platform. The Symantec Management Platform was chosen because of the value it returns internally and for our customers. You can pull just about any data element from an endpoint and provide detailed reports or great graphs for the C-Level.
I believe any business can benefit from the Symantec Management Platform. If you're looking for a tool that can image, configure, patch, deliver software, inventory and report on multiple platforms to include MAC, Windows, Linux then I would recommend Symantec Management Platform. Of course any investment needs to have a better return so the ROI may not meet the needs for everyone.

Using Symantec Client Management Suite

25 - Many of the employees utilize the console to create patch management policies or software delivery. Some are given requests to create custom reports or to create custom inventory. They use the platform to automate processes or to automate tasks they are completing manually daily.
3 - We currently have three employees that are well versed in the Symantec Management Platform. Two of the employees have worked with the product for over fifteen years. Two of the employees have several years experience with Microsoft SQL, Windows OS platforms, MAC platforms, Linux platforms and hold certification form Symantec and Microsoft.

Symantec Client Management Suite Support

I am providing this rating as high because I am given great support when issue arrises. Symantec is prompt about contacting me and working through the issue until it has been resolved. If the issue is not resolved it's escalated and I am given a estimated time when the issue should be resolved.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response