TrustRadius

Syncro vs. Thinfinity Workspace Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Syncro
Score 7.4 out of 10
N/A
Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.
$159
per month per user
Thinfinity Workspace Online
Score 0.0 out of 10
N/A
A digital workspace platform presented as ideal for small and medium organizations. Used to keep teams productive regardless of their location, and provide remote access to applications, desktops and files. Thinfinity Workspace Online Cloud-Based Multi-tenant Remote Access Solution - A browser-based remote access solution. - Manage multiple tenants from one centralized portal. - Onboard new customers in a few simple…N/A
Pricing
SyncroThinfinity Workspace Online
Editions & Modules
Core
$159
per month per user
Team
$209
per month per user
No answers on this topic
Offerings
Pricing Offerings
SyncroThinfinity Workspace Online
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual payment.—
More Pricing Information
Community Pulse
SyncroThinfinity Workspace Online
Considered Both Products
Syncro
Verified User
Anonymous
Chose Syncro
Solarwinds is really good one, more expensive than Syncro through. Two other platforms that are good but not listed in the production search are NinjaRMM and Bluetrait. These are a few other alternatives to Syncro a business should consider when choosing which software will …
Verified User
Anonymous
Chose Syncro
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down.

Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us …
Thinfinity Workspace Online

No answer on this topic

Features
SyncroThinfinity Workspace Online
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Syncro
6.5
Ratings
7% below category average
Thinfinity Workspace Online
-
Ratings
Virtualization monitoring7.40 Ratings00 Ratings
IT Asset Discovery5.60 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Syncro
7.6
Ratings
8% above category average
Thinfinity Workspace Online
-
Ratings
Remote monitoring8.40 Ratings00 Ratings
Network device monitoring6.60 Ratings00 Ratings
Activity Monitoring7.60 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Syncro
7.4
Ratings
10% above category average
Thinfinity Workspace Online
-
Ratings
Patch Management7.80 Ratings00 Ratings
Policy-based automation7.00 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Syncro
7.3
Ratings
9% above category average
Thinfinity Workspace Online
-
Ratings
Attended device access8.80 Ratings00 Ratings
Unattended device access7.60 Ratings00 Ratings
Mobile device access7.00 Ratings00 Ratings
Virtual device access8.00 Ratings00 Ratings
Multiple-display support4.50 Ratings00 Ratings
Multiple concurrent sessions8.00 Ratings00 Ratings
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SyncroThinfinity Workspace Online
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Medium-sized Companies
Action1
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Score 9.5 out of 10
Remote Desktop Manager
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Score 9.6 out of 10
Enterprises
TeamViewer
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Score 8.6 out of 10
Remote Desktop Manager
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Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SyncroThinfinity Workspace Online
Likelihood to Recommend
6.5
(0 ratings)
-
(0 ratings)
Usability
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
SyncroThinfinity Workspace Online
Likelihood to Recommend
The good is pretty good when it comes to Syncro. Window patching works well. They add features often. No hidden fees and good pricing. The bad, are inconvenient when it comes to Syncro but could be worse. Reporting does not look good. Support only through email. There are no forums or network scanning/SNMP
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Decent UI
  • Things generally work
  • Not too expensive
Sergey Ratakhin | TrustRadius Reviewer
Sergey Ratakhin
Business owner
Read full review
No answers on this topic
Cons
  • Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
  • Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
  • Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial
Verified User
Anonymous
Read full review
No answers on this topic
Usability
The overall value of Syncro is good due to cost of software and the things that it does do well. However, there are some limitations that will be frustrating and may require extra software or time to complete or format in other platforms. So, can cause some setbacks to some organizations but be work well for others, based on their needs
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Saved us hundreds of dollars switching from previous provider
Halion Abramovitch | TrustRadius Reviewer
Halion Abramovitch
Director Of Technology
Read full review
No answers on this topic
ScreenShots

Syncro Screenshots

Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.Screenshot of Syncro’s intelligent Smart Ticket Management, which automatically routes tickets and gets information in front of techs, displays relevant context from prior tickets, and surfaces recommended remediation steps to speed up resolution times.Screenshot of where to securely access endpoints and resolve issues anytime, from anywhere, via Splashtop — included with the Syncro subscription at no extra cost.Screenshot of Syncro automating Entra ID tasks and admin work including user syncs, password resets, and license billing.Screenshot of the interface to benchmark M365 tenants against CIS-aligned best practices — offering guided configuration, centralized visibility, drift detection, and automated alerts to help maintain compliance.Screenshot of Microsoft 365 and Entra ID backup, which helps to safeguard against data loss, reinforce compliance, and ensure business continuity without compromise.

Thinfinity Workspace Online Screenshots

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