We transitioned from a standard Windows File Server. This solution is much cheaper. Easy to use and extremely reliable. We will be replacing our two Synology boxes in 2020 with newer versions.
Windows Server is the only one that has an upfront cost for licensing before hardware is considered. Windows Server is generally better suited for multi-faceted approaches; however, for just backups, TrueNAS and Synology are cheaper and just as good. For standalone services …
The Synology DiskStation is well suited as a NAS solution, easy enough to mirror a Windows file server shares setup. Access to the Hyperbackup utility eliminates the need to purchase a tape backup solution. A portable USB drive can be used as the initial backup target. For air gap purposes can connect Hyperbackup to the various cloud providers such as AWS, Azure, GCP to copy backup data there. Utilizing it as a backup solution has also been great, instead of purchasing a tape solution, tapes and an offsite tape repository. Active Backup for Business is another excellent backup utility for physical servers, VMWare virtual machines, etc. Restoring files is fairly intuitive. Until Synology introduced the dual controller setup, using it as a SAN was less appropriate as there was occasional downtime when the controller had an issue but this was less important for the scenarios we were using it for. It would be more of a concern if we had used it for things that require more robust uptime requirements. Overall we are happy with the features of the Synology DiskStation.
If you have one user or 1000's of users (especially using Windows), Windows Server is a no-brainer! The only reason I would suggest going with a Linux server is if you have old hardware (Windows Server is more process intensive than Linux). But, Linux is open-source, so anyone can publish updates/security updates, but on the flip side, malicious people also have full access to Linux's codebase allowing for much easier writing of exploitations/viruses/malware/ransomware.
Synology DiskStation offers lots of options for creating links to share files or request that some uploads files. It makes it really easy to just share a link that can have an expiration or a set number of times it is accessed.
We always had enough storage on our Synology DiskStation, we never had to worry about something being too big to upload or share.
Love how you can create folders that are shared and also have some that are private. This makes it so easy to have shared collaborations with coworkers or clients, but also allows you to have a private place to save things that only you need.
While BTRFS is a more advanced file system than ext4, it also is in a perpetual state of development, with many features not fully functional and a plethora of bugs. Synology has managed to overcome many of these limitations by placing BTRFS on top of a LVM, but there are much better file systems that Synology could have used, such as OpenZFS.
DSM's built-in backup software, HyperBackup, while robust, oftentimes runs into issues. Specifically, backups can be working fine for months or years, and then suddenly the backups will fail. Sometimes these failures can be resolved, but oftentimes the backups need to be completely restarted. Fortunately, even when the backup fails, the existing backups are still accessible, it is just that new backups can not be performed.
The underlying Linux OS provides significant benefits, but also adds a fair amount of complexity. Most of that complexity is wonderfully hidden by the DSM interface, but when certain problems arise, delving into the Linux command line is not out of the question.
Perhaps the biggest issue with Synology DiskStation is Synology's support. The issue isn't that the support is bad, but it can be frustratingly slow when dealing with a major issue. Synology does have a very active community that is always willing to help, but nothing beats first-party support.
DHCP Server could be better - we use the router for DHCP Routing
Print Server - not a fan of using the server as a print server since you have to license it. Direct access to printers via IP addresses is a much more efficient way to go
Better backup program - we utilize a third-party program that gives us more flexibility when restoring individual files.
It provides us with great ROI compared with other solutions. It is also a versatile product, having NAS and SAN product lines depending on the business requirement. Furthermore, the implementation of dual controller lines would allow us to consider it for more critical applications to supplement the more enterprise-level SAN solution. It also is a wonderful backup solution, having all the applications available after purchase of the appliance without the further need to purchase additional software or licensing.
I've carefully reviewed the servers and services currently running on Windows Server 2012, and given the opportunity would renew them as is going forward. There are two systems I currently have in place, one is a very large Linux implementation for a large ecommerce site, and one is a very large backup solution front ended by FTP servers running Linux. Neither are well suited for Windows, but the overall network infrastructure is and will be Windows Server for the foreseeable future.
The Synology DiskStation is fairly easy to use, but maybe a challenge for those who not super IT savvy. With some trial and error, you can pretty much figure out how to configure the NAS the way you want it configured. I would say it is easy to use once it is set up and maintaining the device is likewise pretty straightforward as well.
There are simply too many different parts of Windows Server to make it a cohesive piece of software. While some of the newer features found in Windows Server 2012 and 2016 have nice UIs that are logically laid out, there are enough parts of the system that is still based on old code with clunky UIs and confusing options to make Windows Server a particularly user-friendly experience.
Unfortunately, the one time I've had to reach out to DiskStation support, it did not go well. My NAS appliance wasn't appearing on the network, and no matter what the support team tried, they could not get it back online. Instead of offering to send me a new unit, they told me to go buy a new one - obviously, this was a disappointing response and not very eco-friendly either! Fortunately, through some internet research of my own, and some ingenuity, I figured out I could restore my NAS to factory settings by removing all the drives and resetting. Only then did I realize I had a bad disk. I had to experiment for a while to figure out which one it was. Once I had done that, though, I was able to get the latest DiskStation loaded back on, no thanks to the DiskStation support crew. If notifications were rock solid, I suspect I would have caught the bad disk before it because an OS problem, but I never received a bad-disk notification.
Microsoft's support is hugely wide-ranging from articles online to having to contact them directly for the more serious issues. In recent years when I have contacted them directly, I have found the support o be excellent as I have found myself connected to very knowledgeable people in the field in which I needed the support. The online support available is vast and I tend to find most of the time that there is always someone out there who has had the same issue as me in the past and knows something about how to resolve it! This is the advantage of using industry standard and long-established systems such as Windows Server.
Make sure that you have detailed processes in place for every server instance you plan to install/upgrade, if possible get the base OS loaded and Windows Updates applied ahead of time, and if using a VM take a snapshot prior to installing each role, as well as along the way.
Synology DiskStation packs a punch with the latest and greatest feature set which goes above and beyond many other vendors. It allows for a turn-key solution to cover almost every use case in the SMB market leaving other vendors behind.
I didn't use any other system which gives the same functionality and I am not aware of any. The full integration between all components and especially the ability to integrate mail via Exchange or even via a hybrid setup with the Ofice365 cloud, including the ability to directly manage the cloud from the server, using Power Shell, is something I didn't see anywhere else.
It has helped us go from printing things out to file them away to going 100% digital with our files and documents because we have a secure place to save stuff.
We are organized. I can't really put a value or number to how amazing this is for us, but when we deal with so many documents and files it can be so hard to keep things organized, but with Synology DiskStation, we have all our files in specific places and it helps us stay organized and definitely saves time because things are so easy to find.
One negative thing has been that our Synology DiskStation relies on us either being plugged into the network in the office or having a strong internet connection at home. With the pandemic and everyone working from home, we have had "outages" where we were not able to sync our data, and things were lost and we had to start over.
Because of our Microsoft Campus Agreement, Windows products are fairly affordable for us and that has been a huge blessing. We are considering some Azure cloud options and some of that is covered under our Campus Agreement, making it a nice incentive to start migrating certain apps and functionality to the cloud
I don't have access to our budgets so I cannot give a good answer as far as the impact of ROI on our institution, but if your company can afford it, you cannot go wrong with Windows server. Not having to send your sys admins to Linux or Unix school alone is a big savings as well as not having to train your staff on using a Linux desktop instead of a Windows-based one.
The compatibility with end users of all varieties and platforms will definitely impact your ROI in a positive way. We have Apple users, Android, Windows, and even a few Linux end users on our campus and Windows server works quite well with all of them.
