Tango.ai vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tango.ai
Score 8.3 out of 10
N/A
Tango.us enables users to make how-to guides and documentation by automatically generating how-to guides while the user works. The user can walk through any process as normal, and Tango automatically turns those steps into a how-to guide that can be shared with others to show how it’s done.
$22
per month per user
Zendesk Guide
Score 9.3 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
Tango.aiZendesk Guide
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Tango.aiZendesk Guide
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Tango.aiZendesk Guide
Best Alternatives
Tango.aiZendesk Guide
Small Businesses
ChurnZero
ChurnZero
Score 8.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
ChurnZero
ChurnZero
Score 8.1 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
Nexthink
Nexthink
Score 7.4 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Tango.aiZendesk Guide
Likelihood to Recommend
10.0
(1 ratings)
7.4
(8 ratings)
Support Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Tango.aiZendesk Guide
Likelihood to Recommend
Tango Technology
10 out of 10 recommend! Tango.us has changed the game for the ease of creating, updating, and sharing SOP & Knowledge Base articles for our team. The reduction in time in creating these, the capabilities and ease of creating them, and the sharing options have drastically improved the speed, professionalism, and upkeep of these for our organization.
Read full review
Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Tango Technology
No answers on this topic
Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
Tango Technology
No answers on this topic
Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Support Rating
Tango Technology
No answers on this topic
Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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Alternatives Considered
Tango Technology
No answers on this topic
Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Return on Investment
Tango Technology
No answers on this topic
Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
Read full review
ScreenShots

Tango.ai Screenshots

Screenshot of Guide Me in-app step-by-step guidanceScreenshot of Click-to-create capture to instantly generate a step-by-step walkthrough with screenshots and descriptionsScreenshot of Pin guides, tips, and links to the exact spot employees need them