Tebra EHR vs. Zocdoc

Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.

If was a zero on the scale I would choose. if Zocdoc charged a flat fee monthly for a referrals that would make more sense. Otherwise they are the only ones benefiting from the service. They are a total scam! do not utilize them as a referral source unless you want to lose money! Zocdoc is completely OK with tacking on innocuous and inaccurate charges. Further, they refuse to work with you on paying it. as it stands, I will be filing a complaint with a Better Business Bureau. Zocdoc has been accused of violating the anti kickback law put into place to stop such predator practice. Given that soft dock is a corporation and they have hired a team of lawyers to speak legally used to squeeze their way out of taking responsibility. They know what they're doing is wrong. They just don't care

• Catching missing patient info
• Catching missing insurance info
• Providing mailing addresses

• Everything created can always use adjusting depending on the situation
• Adapting to client needs quicker
• Problems are not reported in a timely manner

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• high cost for customer acquisition
• customers cancel and practice has no recourse, but must pay Zocdoc
• Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
• High cost of service for nurse practitioners
• High rate of attrition- few customers converted to our practice compared to other methods
• We were promised one rate per customer acquired, then the posted rate was increased, twice
• Unable to even charge a no show fee for patients who changed at last minute
• the service as set up encourages patients to bait and switch to other providers at the last minute
• there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle

Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.

The user interface is fine but it the app constantly freezes or crashes.

if there was a rating of zero this is what I would give him. Perhaps -10? as I mentioned they are great at getting your referrals, just the wrong ones. There is no extremely process for getting the right client to the right provider. Their calendar sink does not work so they will book over the top of you frequently. They refused to work with you on a reasonable payment plan

I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I can't select it, but I do use psychology today. They charge a flat fee and allow you to list your profile and information on their website. I have gained many referrals from them for 1/8 of the price

• We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
• I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
• Again ASK questions; do a test run; ask about the migration of your data and its charges.
• You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I have lost money utilizing Zocdoc.
• Even though they claim their calendars sync with Google, they frequently booked over me, which upset clients I attempted to work with.
• When confronted with their unethical behavior, they basically have it "It sucks to be you" attitude.