TechExcel ServiceWise vs. TOPdesk
TechExcel ServiceWise vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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TechExcel ServiceWise | N/A | ServiceWise is an ITSM service desk solution from TechExcel headquartered in Lafayette, CA. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
TechExcel ServiceWise | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
TechExcel ServiceWise | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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TechExcel ServiceWise | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
TechExcel ServiceWise | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.2 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
TechExcel ServiceWise | TOPdesk | |
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Likelihood to Recommend | TechExcel No answers on this topic | TOPdesk |
Pros | TechExcel No answers on this topic | TOPdesk |
Cons | TechExcel No answers on this topic | TOPdesk |
Likelihood to Renew | TechExcel No answers on this topic | TOPdesk |
Usability | TechExcel No answers on this topic | TOPdesk |
Reliability and Availability | TechExcel No answers on this topic | TOPdesk |
Performance | TechExcel No answers on this topic | TOPdesk |
Support Rating | TechExcel No answers on this topic | TOPdesk |
In-Person Training | TechExcel No answers on this topic | TOPdesk |
Online Training | TechExcel No answers on this topic | TOPdesk |
Implementation Rating | TechExcel No answers on this topic | TOPdesk |
Alternatives Considered | TechExcel No answers on this topic | TOPdesk |
Scalability | TechExcel No answers on this topic | TOPdesk |
Return on Investment | TechExcel No answers on this topic | TOPdesk |
ScreenShots |