TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Telegram

    Score8.8 out of 10
    N/ATelegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A

    Ticker

    Score9.1 out of 10
    N/ACommunications Platform as a Service that integrate channels as WhatsApp Business API, Messenger, Instagram and more. Ideally for business of customer support, marketing and sales. Companies can automate process to personalize communications with their customers through API o webservices. Currently Ticker have integrations with HubSpot, Salesforce and more CRM. Ideal solution for customer support, marketing and sales operations that need to enhance the first contact with their target audiences.

    $9.99

    per month per user

    Pricing
    TelegramTicker
    Editions & Modules
    No answers on this topic
    Advanced
    $9.99
    per month per user
    Business
    $19.99
    per month per user
    Enterprise
    $25.99
    per month per user
    Offerings
    Pricing Offerings
    TelegramTicker
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—For Enterprise plan is necessary minimum user per month. It start for 5 users.
    More Pricing Information
    Community Pulse
    TelegramTicker
    Considered Both Products
    Open Source
    No answer on this topic
    Securitec
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Best Alternatives
    TelegramTicker
    Small Businesses
    WhatsApp Business
    Score9 out of 10
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Twilio
    Score7.7 out of 10
    Telegram
    Score8.8 out of 10
    Enterprises
    WhatsApp Business
    Score9 out of 10
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TelegramTicker
    Likelihood to Recommend
    9.9
    (8 ratings)
    9.1
    (1 ratings)
    User Testimonials
    TelegramTicker
    Likelihood to Recommend
    Open Source
    Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
    Incentivized
    Read full review
    Securitec
    Ticker is an ideal omnichannel platform for customer service, marketing, and sales. In addition, it allows my business to always be connected thanks to its chatbots. But, it would lack the voice channel to have better contact with customers who are waiting for an order or who had a problem during their purchase.
    Incentivized
    Read full review
    Pros
    Open Source
    • Easy to use and user friendly
    • Collaborating application
    • File sharing
    • Audio and video calling feature
    • Instant messaging
    • Channel and group formation
    • Data security
    Read full review
    Securitec
    • WhatsApp Multi Agent
    • Chatbot integration
    • Conversation routing
    • Chat data analysis
    Incentivized
    Read full review
    Cons
    Open Source
    • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
    • They should restrict those users who run nudity in the Telegram groups and community.
    • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
    Incentivized
    Read full review
    Securitec
    • Sending images with chatbots
    • App for IOS
    • Phone calls
    Incentivized
    Read full review
    Alternatives Considered
    Open Source
    I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
    Incentivized
    Read full review
    Securitec
    No answers on this topic
    Return on Investment
    Open Source
    • Easy spread of information and updates among customers.
    • Easier and faster communication among colleagues.
    • Groups may accumulate a huge number of people.
    Incentivized
    Read full review
    Securitec
    • Savings in workers hiring
    • Avoid customer abandonment
    • Boost my loyalty strategy
    Incentivized
    Read full review
    ScreenShots

    Ticker Screenshots

    Screenshot of Ticker WorkspaceScreenshot of Broadcast CampaignsScreenshot of Real Time SupervisionScreenshot of Ticker Dashboard