Likelihood to Recommend What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.
Read full review I've tried some of the other online booking services and while there were good, they didn't have all of the features that Zoho Bookings does and since I'm already a Zoho One subscriber, it doesn't cost me anything more. I think virtually any type of business can use Bookings as it's not geared to a specific industry but can be customized for use in any type of industry. I would love to see salons use it as I think it can be truly a way for them to better book clients than using a paper calendar which I see many using. I also think massage therapists would also benefit but using Bookings. If you are a solopreneur or have a sales team, there's no way you can't benefit by using Bookings for your phone appointments, Zoom/Video meetings, or in-person meetings. There is also a resource function which allows you to block out conference rooms and other resources.
Read full review Pros Customer service is FANTASTIC! Put regularly used and needed tasks under one umbrella. Makes it easy to schedule and post to Social Media Read full review Global booking with automated time zone adjustments Booking payment management Synchronizing to Calendar Integrating with CRM Read full review Cons Offer an automated rewards program for my customer based on their spending and their referrals. Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package. Maybe providing apps. Read full review Customization. Custom workflow automation. Robustness of features. Read full review Likelihood to Renew It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
Read full review Usability It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Read full review Support Rating Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Read full review A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
Read full review Alternatives Considered Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Read full review I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile app
Read full review Return on Investment Increased Social Media Presence has kept us in touch with clients I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before. Read full review Organizational efficiency improved by 33% Conversion rate from bookings improved Increase in booking numbers Read full review ScreenShots