Zoho Bookings
Updated April 16, 2021

Zoho Bookings

María Fernanda Cruz | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Bookings

We use it for customer service. It is a tool we use to make our support department more robust. We spent time and energy on just coordinating available time slots for project followup, questions review, or short discovery sessions. It also helps streamline remote processes, some things that can't be solved in an email, but no need for a face-to-face visit.

Pros

  • Integration with various calendars.
  • Automation of repetitive tasks.
  • Easy interface.

Cons

  • Customization.
  • Custom workflow automation.
  • Robustness of features.
  • Decrease delays.
  • Time saving.
  • Better management.
  • Self-service for clients.
A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall.

Do you think Zoho Bookings delivers good value for the price?

Yes

Are you happy with Zoho Bookings's feature set?

No

Did Zoho Bookings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Bookings go as expected?

Yes

Would you buy Zoho Bookings again?

Yes

It really depends on what you want to do. Some resource or workspace management might be limited. We use it to schedule conference calls, and this works great, together with Zoho Meetings. It is also great for simple service businesses, but might not be the best if you need consumables, inventory, etc.

Using Zoho Bookings

3 - Customer services, support and follow-up for implementation. Zoho Bookings is used for booking conference calls for clarification, assistance/support for other apps and projects, training, and others.
1 - It's relatively easy to configure and keep Zoho Bookings, you really don't need any skills or knowledge to set it up, which is wonderful, maybe just be sure to explore on your own and a little self-learning. Zoho's support team is always there to help anyways, if you don't understand or something isn't working.
  • Need clarification for a solution.
  • Need to share screen for troubleshooting.
  • Schedule diagnostic or followup meeting.
  • New client scheduling.
  • Self-service.
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.

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