Zoho Bookings

Zoho Bookings from my personal experience is best when you have a growing list of customers and need to get free of the hassle of taking written notes in your Rolodex. It's like a CRM but optimized for booking tasks. I believe it would be less suited, if you are a new business starting from scratch.

I've tried some of the other online booking services and while there were good, they didn't have all of the features that Zoho Bookings does and since I'm already a Zoho One subscriber, it doesn't cost me anything more. I think virtually any type of business can use Bookings as it's not geared to a specific industry but can be customized for use in any type of industry. I would love to see salons use it as I think it can be truly a way for them to better book clients than using a paper calendar which I see many using. I also think massage therapists would also benefit but using Bookings. If you are a solopreneur or have a sales team, there's no way you can't benefit by using Bookings for your phone appointments, Zoom/Video meetings, or in-person meetings. There is also a resource function which allows you to block out conference rooms and other resources.

It really depends on what you want to do. Some resource or workspace management might be limited. We use it to schedule conference calls, and this works great, together with Zoho Meetings. It is also great for simple service businesses, but might not be the best if you need consumables, inventory, etc.

A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall.

It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.