TOPdesk vs. unitworx
TOPdesk vs. unitworx
Product | Rating | Most Used By | Product Summary | Starting Price |
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TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A | |
unitworx | Small Businesses (1-50 employees) | unitworx is an all-in-one ITSM software that integrates three modules - IT Documentation, IT Monitoring and IT Ticketing in one system. The vendor’s value proposition is that users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. The vendor aims to help users master their daily challenges within their IT organization. According to the vendor, some key features and benefits… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | — | ||||||||||||||
More Pricing Information |
TOPdesk | unitworx | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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TOPdesk | unitworx | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
TOPdesk | unitworx | |
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Likelihood to Recommend | 8.7 (195 ratings) | - (0 ratings) |
Likelihood to Renew | 8.8 (107 ratings) | - (0 ratings) |
Usability | 9.6 (27 ratings) | - (0 ratings) |
Availability | 9.1 (9 ratings) | - (0 ratings) |
Performance | 8.1 (9 ratings) | - (0 ratings) |
Support Rating | 8.7 (164 ratings) | - (0 ratings) |
In-Person Training | 10.0 (2 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (15 ratings) | - (0 ratings) |
Configurability | 8.8 (8 ratings) | - (0 ratings) |
Ease of integration | 8.2 (16 ratings) | - (0 ratings) |
Product Scalability | 9.1 (9 ratings) | - (0 ratings) |
Vendor post-sale | 8.9 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (7 ratings) | - (0 ratings) |
TOPdesk | unitworx | |
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Likelihood to Recommend | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Pros | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Cons | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Likelihood to Renew | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Usability | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Reliability and Availability | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Performance | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Support Rating | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
In-Person Training | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Online Training | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Implementation Rating | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Alternatives Considered | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Scalability | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
Return on Investment | TOPdesk | eworx Network & Internet GmbH No answers on this topic |
ScreenShots | unitworx Screenshots |