TOPdesk vs. USU IT Service Management
TOPdesk vs. USU IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A | |
USU IT Service Management | N/A | USU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications. | N/A |
TOPdesk | USU IT Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | — | ||||||||||||||
More Pricing Information |
TOPdesk | USU IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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TOPdesk | USU IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
TOPdesk | USU IT Service Management | |
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Likelihood to Recommend | 8.7 (195 ratings) | - (0 ratings) |
Likelihood to Renew | 8.8 (107 ratings) | - (0 ratings) |
Usability | 9.6 (27 ratings) | - (0 ratings) |
Availability | 9.1 (9 ratings) | - (0 ratings) |
Performance | 8.1 (9 ratings) | - (0 ratings) |
Support Rating | 8.7 (164 ratings) | - (0 ratings) |
In-Person Training | 10.0 (2 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (15 ratings) | - (0 ratings) |
Configurability | 8.7 (8 ratings) | - (0 ratings) |
Ease of integration | 8.2 (16 ratings) | - (0 ratings) |
Product Scalability | 9.1 (9 ratings) | - (0 ratings) |
Vendor post-sale | 8.9 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (7 ratings) | - (0 ratings) |
TOPdesk | USU IT Service Management | |
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Likelihood to Recommend | TOPdesk | USU Software AG No answers on this topic |
Pros | TOPdesk | USU Software AG No answers on this topic |
Cons | TOPdesk | USU Software AG No answers on this topic |
Likelihood to Renew | TOPdesk | USU Software AG No answers on this topic |
Usability | TOPdesk | USU Software AG No answers on this topic |
Reliability and Availability | TOPdesk | USU Software AG No answers on this topic |
Performance | TOPdesk | USU Software AG No answers on this topic |
Support Rating | TOPdesk | USU Software AG No answers on this topic |
In-Person Training | TOPdesk | USU Software AG No answers on this topic |
Online Training | TOPdesk | USU Software AG No answers on this topic |
Implementation Rating | TOPdesk | USU Software AG No answers on this topic |
Alternatives Considered | TOPdesk | USU Software AG No answers on this topic |
Scalability | TOPdesk | USU Software AG No answers on this topic |
Return on Investment | TOPdesk | USU Software AG No answers on this topic |
ScreenShots |