Total Support HelpDesk CRM vs. Zendesk Suite
Total Support HelpDesk CRM vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Total Support HelpDesk CRM | N/A | N/A | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Total Support HelpDesk CRM | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Total Support HelpDesk CRM | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Total Support HelpDesk CRM | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Total Support HelpDesk CRM | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Total Support HelpDesk CRM | Zendesk Suite | |
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Likelihood to Recommend | Resource Dynamics No answers on this topic | Zendesk |
Pros | Resource Dynamics No answers on this topic | Zendesk |
Cons | Resource Dynamics No answers on this topic | Zendesk |
Likelihood to Renew | Resource Dynamics No answers on this topic | Zendesk |
Usability | Resource Dynamics No answers on this topic | Zendesk |
Reliability and Availability | Resource Dynamics No answers on this topic | Zendesk |
Performance | Resource Dynamics No answers on this topic | Zendesk |
Support Rating | Resource Dynamics No answers on this topic | Zendesk |
Online Training | Resource Dynamics No answers on this topic | Zendesk |
Implementation Rating | Resource Dynamics No answers on this topic | Zendesk |
Alternatives Considered | Resource Dynamics No answers on this topic | Zendesk |
Return on Investment | Resource Dynamics No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |