TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Reputation.com

    Score7 out of 10
    N/AReputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A

    TrustAnalytica

    N/AN/ATrustAnalytica is an online interaction solution to helps businesses grow and be found online. With a universal business toolkit, TrustAnalytica aims to help businesses provide excellent customer experiences and retain their customers with technology. Companies small and large can use TrustAnalytics for Internet marketing and reservations, connecting to prospects and customers, and conducting research surveys. TrastAnalytica helps to collect reviews on the most critical sites, enabled…N/A
    Pricing
    Reputation.comTrustAnalytica
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Reputation.comTrustAnalytica
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Reputation.comTrustAnalytica
    Considered Both Products
    Reputation.com, Inc
    No answer on this topic
    TrustAnalytica
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Best Alternatives
    Reputation.comTrustAnalytica
    Small Businesses
    Brand24
    Score9 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Reputation.comTrustAnalytica
    Likelihood to Recommend
    8.9
    (8 ratings)
    -
    (0 ratings)
    User Testimonials
    Reputation.comTrustAnalytica
    Likelihood to Recommend
    Reputation.com, Inc
    I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
    Incentivized
    Read full review
    TrustAnalytica
    No answers on this topic
    Pros
    Reputation.com, Inc
    • Streamlines reviews across multiple platforms
    • Makes answering reviews/surveys easy across multiple platforms
    • Assists with management of consistent information across online listings
    Incentivized
    Read full review
    TrustAnalytica
    No answers on this topic
    Cons
    Reputation.com, Inc
    • better responses that are more unique
    • would love to be notified as soon as the review comes in also
    • publish our responses for us
    Incentivized
    Read full review
    TrustAnalytica
    No answers on this topic
    Alternatives Considered
    Reputation.com, Inc
    Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
    Incentivized
    Read full review
    TrustAnalytica
    No answers on this topic
    Return on Investment
    Reputation.com, Inc
    • Update clientele about important information
    • Available metrics to improve post qualities
    • Daily failures results in less usage due to trust issues
    Incentivized
    Read full review
    TrustAnalytica
    No answers on this topic
    ScreenShots