Trustpilot

Trustpilot

Trustpilot

47 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Trustpilot	Score 6.2 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain

Pricing

Trustpilot

Editions & Modules

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Offerings

Pricing Offerings
Trustpilot
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Trustpilot
Considered Both Products	Trustpilot Brent Burrows II VP Retail & Sales Chose Trustpilot Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager. Helpful? Melissa Best Director of Digital Marketing Chose Trustpilot We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. … Incentivized Helpful? Thomas Pittman Director of Marketing Chose Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Helpful?

Best Alternatives
	Trustpilot
Small Businesses	Growave Score 9.7 out of 10
Medium-sized Companies	Bazaarvoice Score 7.9 out of 10
Enterprises	Bazaarvoice Score 7.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Trustpilot
Likelihood to Recommend	9.0 (7 ratings)
Likelihood to Renew	8.0 (1 ratings)
Usability	10.0 (1 ratings)
Support Rating	8.7 (4 ratings)

User Testimonials
	Trustpilot
Likelihood to Recommend	Trustpilot Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value. Brent Burrows II VP Retail & Sales Read full review
Pros	Trustpilot Completing the review for the customer is a simple process which enables us to receive more feedback. The Trustpilot account management team is a true partner working with each department to help with adoption across the company. The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API. Incentivized Melissa Best Director of Digital Marketing Read full review
Cons	Trustpilot Allow you to highlight sections of the review and respond Stop reviews from unverified purchasers Searching for a review can sometimes be hit or miss Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Trustpilot It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Usability	Trustpilot Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating! Incentivized Teal Scarfone Product Owner Read full review
Support Rating	Trustpilot I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Thomas Pittman Director of Marketing Read full review
Return on Investment	Trustpilot Helps us to determine what our customers care about. We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate. Incentivized Verified User Anonymous Read full review
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