Trustpilot

Likelihood to Recommend

TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.

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Isaiah McPeak

COO (Chief Operating Officer)

IsaiahMcPeak.comConsumer Electronics, 11-50 employees

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Pros

Completing the review for the customer is a simple process which enables us to receive more feedback.
The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

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Melissa Best

Director of Digital Marketing

TaxSlayer, LLCFinancial Services, 201-500 employees

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Cons

Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
Product reviews should be visible on search engines too.
Review requests email templates are not the best.

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Verified User

Account Manager in Customer Service

Financial Services Company, 1-10 employees

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Likelihood to Renew

Trustpilot 8.0

Based on 1 answer

It's expensive and customer service is not the best.

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Verified User

Account Manager in Customer Service

Financial Services Company, 1-10 employees

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Support Rating

Trustpilot 8.5

Based on 5 answers

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

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Melissa Best

Director of Digital Marketing

TaxSlayer, LLCFinancial Services, 201-500 employees

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Alternatives Considered

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

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Thomas Pittman

Director of Marketing

Neaman Plastic Surgery and MediSpaHealth, Wellness and Fitness, 11-50 employees

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Return on Investment

We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
We saw an uptick in traffic in from our Trustpilot review page to our website.

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Melissa Best

Director of Digital Marketing

TaxSlayer, LLCFinancial Services, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Likelihood to Recommend

Trustpilot

Pros

Trustpilot

Cons

Trustpilot

Likelihood to Renew

Trustpilot

Support Rating

Trustpilot

Alternatives Considered

Trustpilot

Return on Investment

Trustpilot

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Add comparison