Item: Trustpilot
Rating: 9
Author: Teal Scarfone

Overall Satisfaction with Trustpilot

Use Cases and Deployment Scope

Trustpilot allows me to review and seek others reviews on products that I use day to day in business, or might be looking to use. Working in ecommerce, I’m always looking to ensure I’m on the right tech stack, and here I get legitimate reviews, and can provide the same back for the tech I use!

Pros and Cons

Pros

Transparency
Validating reviewers
Breadth of tech platforms being reviewed

Cons

Authentication via LinkedIn sometimes clunky
Inability to “save” where you’re up to in a review

Return on Investment

Ability to find the right tech - have been able to “keep a finger on the pulse” with what’s trending vs. what’s helpful

Usability

Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!

Key Insights

Do you think Trustpilot delivers good value for the price?

Yes

Are you happy with Trustpilot's feature set?

Yes

Did Trustpilot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Trustpilot go as expected?

I wasn't involved with the implementation phase

Would you buy Trustpilot again?

Yes

Other Software Used

Miro, Adobe Analytics, CoPilot, Adobe Experience Manager, Adobe Workfront, Atlassian Jira, Atlassian Confluence

Likelihood to Recommend

Fantastic for determining what platforms you should start looking into to build or optimise your tech stack. Provides a great way for you to also sit down and review your existing stack, as they seem to reach out regularly and ask great prompting questions too. Cannot think of scenarios where it’d not helpful or appropriate

Comments

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