Excellent feature set but too expensive for what it does beyond Google Reviews
August 08, 2020

Excellent feature set but too expensive for what it does beyond Google Reviews

Thomas Pittman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Trustpilot

We were primarily using Trustpilot as a method to build brand trust and to bolster our website reviews as they have really nifty plugins that integrate with your website as well as other digital mediums that allow you to show dynamically recent reviews being made. It was meant to be used in addition to Google reviews as another way to show review ratings.
  • Their website UI allows for fluid visualizations and analysis of the review data.
  • Their website widget integrates well with the website allowing us to display reviews dynamically.
  • They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits.
  • Cost! In relation to Google, which is obviously free, it gets hard to justify the cost.
  • More advanced customization or at least making it easier to customize the website integration widget.
  • More specific features for my industry—cosmetic surgery–such as more integrations with health-based review portals. Maybe as a "health package" upgrade/addon.
  • I would say borderline breakeven or even negative ROI due to the annual cost of Trustpilot.
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Always had good support interactions when needed.

Do you think Trustpilot delivers good value for the price?

No

Are you happy with Trustpilot's feature set?

Yes

Did Trustpilot live up to sales and marketing promises?

Yes

Did implementation of Trustpilot go as expected?

Yes

Would you buy Trustpilot again?

No

It is well suited in general for most applications but the cost is the reason I'm holding back on anything higher than a 7 rating.