Twingate vs. Zscaler Internet Access

The product as well as the admin panel is getting richer. Would love port-level access control as well as some more analytics in the admin panel. From what I hear, the team is actively working on it

Zscaler Internet Access is an internet tunnel that pairs with the network adapter to secure traffic between servers and workstations. It can refresh policies automatically and log intrusions but does not broadcast intrusions. Cloud-based Zscaler Internet Access is easy to deploy and scale, with no hardware or software needed. In a hybrid model, Zscaler Internet Access performs some security functions on-premises and others in the cloud, allowing organizations to keep infrastructure. There is a slight learning curve from VPN and appliance architecture to this paradigm.

Incentivized

• Easy access management for cloud resources, better security than VPN or IP allow lists
• 2FA via Google Login or OKTA
• Easy to onboard external team members (contractors, partners, clients, etc)
• Was easily approved by my partner security teams to use alongside their VPN client with no conflicts.
• Zero-trust security is a must-have feature these days!
• You pay for User, not Client or Resources--easy to roll out to all devices used by your users.
• No more hassle of maintaining IP allow lists for WFH/remote teams

• Zscaler completely moved away from the traditional firewall setup to a hosted firewall solution. We don't have to worry about the hardware failing or maintaining it as part of our service plan compared to our on-premise firewall. Zscaler has a lot of data centres across the world where they are maintaining their solutions so mobile consultants will always be close to one of their data centres.
• Rolling out Zscaler solutions to our end customers' computers is actually pretty easy and hassle-free. As part of onboarding of new employees we can set up the Zscaler solution and push it to our end users' machines and get them connected to the cloud solutions.
• Zscaler does proper market research on the latest emerging threats and they keep their firewall patched and updated to the latest versions so the security team does not have to worry about keeping the firewall updated.

Incentivized

• Windows installation had a small glitch, customer support helped quickly resolve the issue

• Chat or email support is not available. Only option is to either call them or raise a ticket by logging into their website.
• Pricing is not transparent and quote based.
• Access to websites is a little too slow with Zscaler monitoring on.

Incentivized

For the end-user, it is essentially an on-off switch integrated with our Identify Protection Solution

Zscaler is a mandatory solution required by almost every large organization with a workforce working remotely or using cloud-based apps. Its deployment is relatively easy and it keeps on working in the background without actively bothering the user. Apart from a few weird messages which a user is unable to comprehend, Zscaler is able to provide fast and safe access to the internet and other external applications.

Incentivized

Support team understood my challenge and was able to influence product direction to expedite support for my features - A+!

I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.

Incentivized

Zscaler Intenet Access proved to be superior and the difference for us was the speed of policy delivery since your policy is applied in a web console and is effective in a matter of seconds. Another point to congratulate the solution is its compatibility with different platforms (macOS, Linux, Windows, Android, and iOS).

• The ROI has been immediate especially since we are all working remotely during the COVID-19 situation.

• ROI is there and it is safeguarding the data and user access to net.
• Being a cloud based can be scaled up when required.
• Third parties can be allowed based on the company IT policies (Clients or Vendors etc.) for business perspective.

Incentivized