Oracle Simphony POS Systems vs. Union POS

Oracle Simphony POS Systems

69 Reviews and Ratings

Union POS

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle Simphony POS Systems	Score1 out of 10	N/A	Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.	N/A
Union POS	N/A	N/A	Union is supports hospitality services with a restaurant operating system designed to remove the pain points in high volume service. A modern restaurant POS, Union is designed to improve the guest experience, and includes a mobile app with rewards opportunities for guests, and for restaurants it includes real-time, SKU-level data to analyze on-premise consumption behavior for each guest.	N/A

Pricing

Oracle Simphony POS Systems

Union POS

No answers on this topic

No answers on this topic

Pricing Offerings
Oracle Simphony POS Systems	Union POS
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Oracle Simphony POS Systems	Union POS
Small Businesses	Lightspeed Restaurant Score9.9 out of 10	Lightspeed Restaurant Score9.9 out of 10
Medium-sized Companies	Toast Point of Sale Score8 out of 10	Toast Point of Sale Score8 out of 10
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Oracle Simphony POS Systems	Union POS
Likelihood to Recommend	1.0 (5 ratings)	- (0 ratings)

User Testimonials
	Oracle Simphony POS Systems	Union POS
Likelihood to Recommend	Oracle In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution. Patrick Fischer General Manager Read full review	Union POS No answers on this topic
Pros	Oracle Real time sales Real time labor costs Integration with account software Incentivized Lacey Davidson Office Manager Read full review	Union POS No answers on this topic
Cons	Oracle Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed. Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business. The guest facing hardware does not hold up to constant use very well. The backend hardware is lacking in PCI compliance and is not meant for enterprise use. The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years. Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports. Incentivized Matthew James Junior Systems Administrator \| POS Programming Specialist Read full review	Union POS No answers on this topic
Alternatives Considered	Oracle We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved. Incentivized Verified User Read full review	Union POS No answers on this topic
Return on Investment	Oracle Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros. Incentivized Aaron Langguth Manager, New Store Openings & Operational Support Read full review	Union POS No answers on this topic
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