Usabilla (discontinued) vs. UXtweak

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Usabilla (discontinued)
Score 4.4 out of 10
N/A
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
$49
per month
UXtweak
Score 10.0 out of 10
N/A
The UX research tool UXtweak helps business users to understand what customers think and feel about a website, app, or prototype. The UXtweak platform's features include competitive usability testing, complex website testing, session recording, card sorting, tree testing, mobile testing,and prototype testing. Using these tools helps to see a website from the users' point of view and discover what matters the most to…
$0
Pricing
Usabilla (discontinued)UXtweak
Editions & Modules
No answers on this topic
Starter
$0
Free
Plus
$99
per month per seat
Business
$179
per month per seat
Enterprise
Customizable
Contact us
Business Plan with Pre-paid Participants
Starting at $279
per month Per seat + number of pre-paid study participants
Offerings
Pricing Offerings
Usabilla (discontinued)UXtweak
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWith annual billing you can save 20% off your purchase!
More Pricing Information
Community Pulse
Usabilla (discontinued)UXtweak
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Usabilla (discontinued)UXtweak
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Usabilla (discontinued)
8.0
4 Ratings
3% above category average
UXtweak
-
Ratings
Survey templates10.03 Ratings00 Ratings
Themes6.04 Ratings00 Ratings
Custom logo/branding7.94 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Usabilla (discontinued)
8.6
4 Ratings
1% above category average
UXtweak
-
Ratings
Changes to live survey7.94 Ratings00 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types7.94 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Usabilla (discontinued)
6.9
4 Ratings
17% below category average
UXtweak
-
Ratings
Survey logic flexibility6.94 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Usabilla (discontinued)
5.8
4 Ratings
34% below category average
UXtweak
-
Ratings
Response tracking7.03 Ratings00 Ratings
Data export5.54 Ratings00 Ratings
Standard reports5.54 Ratings00 Ratings
Custom reports5.52 Ratings00 Ratings
Analytics5.54 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Usabilla (discontinued)
7.4
4 Ratings
12% below category average
UXtweak
-
Ratings
Access controls7.44 Ratings00 Ratings
Compliance7.44 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Usabilla (discontinued)
8.4
2 Ratings
4% above category average
UXtweak
-
Ratings
Vendor-offered crowdsourcing10.01 Ratings00 Ratings
Respondent restrictions6.92 Ratings00 Ratings
Best Alternatives
Usabilla (discontinued)UXtweak
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Enterprises
Medallia
Medallia
Score 9.1 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Usabilla (discontinued)UXtweak
Likelihood to Recommend
3.1
(5 ratings)
10.0
(4 ratings)
Usability
3.1
(3 ratings)
-
(0 ratings)
Support Rating
2.6
(4 ratings)
-
(0 ratings)
User Testimonials
Usabilla (discontinued)UXtweak
Likelihood to Recommend
Discontinued Products
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Read full review
UXtweak
UXtweak is suitable for everyone, whether you are a student, the owner of a small or large business, or a professional UX designer or researcher. UXtweak will assist you in resolving any issue, large or little. You may test many components of the site using a wide range of tools. And, owing to its starting plan, it is accessible to anyone.
Read full review
Pros
Discontinued Products
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
Read full review
UXtweak
  • Tree testing
  • Website usability testing
  • Card Sorting
  • The customer support
Read full review
Cons
Discontinued Products
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Read full review
UXtweak
  • Implement native iOS testing
  • Dashboard redesign
Read full review
Usability
Discontinued Products
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Read full review
UXtweak
No answers on this topic
Support Rating
Discontinued Products
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
Read full review
UXtweak
No answers on this topic
Alternatives Considered
Discontinued Products
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Read full review
UXtweak
I have also looked into getting UserZoom and UserTesting, but their cost is much higher, so I chose UXtweak as a more affordable alternative
Read full review
Return on Investment
Discontinued Products
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Read full review
UXtweak
  • Our landing page conversion rate improved notable
Read full review
ScreenShots

UXtweak Screenshots

Screenshot of UXtweak's 12 toolsScreenshot of UXtweak DashboardScreenshot of Study ResultsScreenshot of Test almost anything with UXtweak