The UX research tool UXtweak helps business users to understand what customers think and feel about a website, app, or prototype. The UXtweak platform's features include competitive usability testing, complex website testing, session recording, card sorting, tree testing, mobile testing,and prototype testing. Using these tools helps to see a website from the users' point of view and discover what matters the most to them.

UXtweak enables users to test not just one or two components of a website, but the full lifespan of the website, from prototyping, testing the final product, or evaluating competitors, to sketching particular features.

The vendor states everything has been designed to be as accessible as it can be for the research participants as well as the study conductors, with expanded analytics providing an in-depth insight into the website even for those who know nothing about UX, such as stakeholders.

Additionally, it offers a chance for anyone eager to assess the website for usability issues. To let visitors know they can help shape the design the way they want to see it, the user can include a bit of a code into the website, taking advantage of the Recruitment Widget. It can be used to offer rewards to study participants to show them that they are appreciated. In order to make testing more effective, users may also employ alternative methods for recruiting research participants, such as a link that anybody can share, or some of UXtweak's own testers, who come from over 130 different countries and have over 2000 different specific characteristics.

UXtweak identifies usability problems on a website, such as high abandonment rates, poor conversion rates, and high bounce rates that may all be all signs that something isn't working properly. UXtweak helps determine problems, gather user feedback, and then make changes in accordance to the outcomes.