Higher Logic Vanilla

Higher Logic Vanilla

Higher Logic Vanilla

13 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Higher Logic Vanilla	Score 6.0 out of 10	N/A	Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.	N/A

Pricing

Higher Logic Vanilla

Editions & Modules

Essential: Contact sales team
Corporate: Contact sales team
Enterprise: Contact sales team
Enterprise Plus: Contact sales team

Offerings

Pricing Offerings
Higher Logic Vanilla
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Higher Logic Vanilla
Considered Both Products	Higher Logic Vanilla Verified User Executive Chose Higher Logic Vanilla GetSatisfaction offered no voting. It also didn't offer a good way to deal with trolls. Vanilla's indexing and SEO capabilities are far superior. Incentivized Helpful? Lou Gallo Team Member Chose Higher Logic Vanilla Most of all we could customize the forum to look and feel like an extension of our existing web properties. This makes the forum feel more native to the users coming from or being redirected to the forum. We also had plans of being able to create custom badges we could grant … Incentivized Helpful? James Sweeney CEO Chose Higher Logic Vanilla It's certainly pricey for the cloud option, but it was easy to setup and we've had zero crucial issues since. Incentivized Helpful? Verified User Employee Chose Higher Logic Vanilla We've only ever had a forum built in house by our engineers. Vanilla has a lot more features and are constantly adding new features. Incentivized Helpful? Verified User Manager Chose Higher Logic Vanilla More difficult to customise, less/no gamification features. Incentivized Helpful? Verified User Professional Chose Higher Logic Vanilla From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason … Incentivized Helpful?

Best Alternatives
	Higher Logic Vanilla
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Medium-sized Companies	PowerDMS by NEOGOV Score 7.1 out of 10
Enterprises	Verint Community Score 9.8 out of 10
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User Ratings
	Higher Logic Vanilla
Likelihood to Recommend	9.0 (10 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	9.0 (1 ratings)
Support Rating	9.0 (1 ratings)

User Testimonials
	Higher Logic Vanilla
Likelihood to Recommend	Higher Logic For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most. Incentivized Lou Gallo Team Member Read full review
Pros	Higher Logic Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool. Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur. Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website. Incentivized Verified User Anonymous Read full review
Cons	Higher Logic There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with. In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently. Incentivized Verified User Anonymous Read full review
Usability	Higher Logic It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content. Incentivized Verified User Anonymous Read full review
Support Rating	Higher Logic They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Higher Logic From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems. Incentivized Verified User Anonymous Read full review
Return on Investment	Higher Logic Increased uptime and overall speed in the forum (compared to our previous phpbb solution) Increased usage by users which resulted in a higher pages/session in a short amount of time Incentivized James Sweeney CEO Read full review
ScreenShots	Higher Logic Vanilla Screenshots