Fantastic tool for online community forums
September 13, 2020
Fantastic tool for online community forums
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Vanilla Forums
We use it as our support community for our customers. We have an extremely active community of participants who contribute content regularly. It allows our customers to support each other and connect with other users. It is a great tool for us.
- They did an amazing job with transitioning our content from our old provider.
- They have a great method for voting on the quality of posts.
- Very good gamification capabilities.
- We are really pleased with how it handles trolls.
- I would like to see a bit more visual customization capabilities.
- We will be looking into integration with WordPress and my impression is that they do not have a strong integration.
- Voting up/down content is very valuable.
- The indexing of content is fantastic for easy search.
- It works great with SEO so that non users can find the content on Google.
GetSatisfaction offered no voting. It also didn't offer a good way to deal with trolls. Vanilla's indexing and SEO capabilities are far superior.
Do you think Higher Logic Vanilla delivers good value for the price?
Yes
Are you happy with Higher Logic Vanilla's feature set?
Yes
Did Higher Logic Vanilla live up to sales and marketing promises?
Yes
Did implementation of Higher Logic Vanilla go as expected?
Yes
Would you buy Higher Logic Vanilla again?
Yes