1. Home
  2. Community Platforms and Solutions
  3. Higher Logic Vanilla Reviews
  4. User Review of Higher Logic Vanilla
Vanilla Forums works well for our large user base
July 28, 2017

Vanilla Forums works well for our large user base

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vanilla Forums

We use Vanilla Forums to provide a community feature to our members. We have a large community of 100 million plus users, but not all access our forums. Without Vanilla, we would be using outdated software to provide forum access to our members.

Vanilla forums allow us to have a place to interact directly with our members. It also allows them to share their success and health and fitness goals with one another. This ability to share motivates users who may be new or struggling to reach their goals and to find new friends.
  • They provide excellent customer service to us on a weekly basis. If we have questions or find something that we'd like improved or even something new we'd like to add to our program, we have a dedicated person we can reach out to who helps us facilitate that change.
  • We're fond of their add-ons. We use many of them in our community. Some keep our members engaged on a day to day basis. We really like reactions, the keyword blocker, the civil tongue filter, and a few customized add-ons that Vanilla added specifically for our community.
  • They send us notifications for all upcoming releases, and update their software frequently.
  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
  • I don't have access to this information.
We've only ever had a forum built in house by our engineers.

Vanilla has a lot more features and are constantly adding new features.
If you need a basic forum or need Vanilla to help you customize it, they are really good at that! They would work for anyone with a small or large community, as you can customize so many things to make it your own. They have a really nice dashboard so you can customize and add whatever add-ons you want. Vanilla Forums works really well for us in that we are a user-policed forum with staff and volunteer moderators to handle incoming reports.