Excellent support and great for growing communities
July 26, 2017
Excellent support and great for growing communities
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vanilla Forums
Vanilla Forums is being used to run our community forums in which users and developers can help each other out with problems and share tips. Multiple departments in our organisation have an interest in community engagement.
- Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
- Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
- Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
- Analytics: This is currently a little lacking. It would be great to be able to see user participation by category for example.
- User management: This page often requires refreshing in the browser after changes have been made. It is not the most intuitive system although does the job.
- Roles and permissions: Better explanations of what each setting does would help a new admin such as myself.
- Look and feel of our forums now matches the rest of our domain (and is easy to customise).
- Our community can now be incentivised with gamification, something that wasn't possible before.
- The setup process has not been as smooth as I would have liked but the excellent support team go a long way to mitigate that.
- PhpBB
More difficult to customise, less/no gamification features.