vCita vs. wolkvox CRM

vCita

wolkvox CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
vCita	Score 9.0 out of 10	N/A	vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…	$29 per month
wolkvox CRM	Score 0.0 out of 10	N/A	Wolkvox provides comprehensive solutions for the improvement of contact center operations, customer service and collections, with VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI and Intelligent Dial services. The wolkvox CRM platform is used to manage and automate the relationship with customers from the cloud, having a software solution focused on customer service, sales and collections processes that unifies in the same desktop all the information obtained by agents in…	N/A

Pricing

vCita

wolkvox CRM

Editions & Modules

Essentials: $29
per month
Business: $59
per month
Platinum: $99
per month

No answers on this topic

Offerings

Pricing Offerings
vCita	wolkvox CRM
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	vCita	wolkvox CRM

Features

vCita

wolkvox CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	vCita 8.8 5 Ratings 12% above category average	wolkvox CRM - Ratings
Customer data management / contact management	9.55 Ratings	00 Ratings
Workflow management	8.04 Ratings	00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	vCita 7.0 3 Ratings 10% below category average	wolkvox CRM - Ratings
Email marketing	7.03 Ratings	00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	vCita 8.0 5 Ratings 4% above category average	wolkvox CRM - Ratings
Billing and invoicing management	9.05 Ratings	00 Ratings
Reporting	7.03 Ratings	00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	vCita 6.8 7 Ratings 12% below category average	wolkvox CRM - Ratings
Custom fields	6.67 Ratings	00 Ratings
API for custom integration	7.02 Ratings	00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	vCita 8.6 7 Ratings 13% above category average	wolkvox CRM - Ratings
Mobile access	8.67 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	vCita 9.7 6 Ratings 15% above category average	wolkvox CRM - Ratings
Role-based user permissions	9.76 Ratings	00 Ratings

Best Alternatives
	vCita	wolkvox CRM
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	vCita	wolkvox CRM
Likelihood to Recommend	9.7 (10 ratings)	- (0 ratings)
Usability	9.5 (4 ratings)	- (0 ratings)
Support Rating	8.5 (4 ratings)	- (0 ratings)

User Testimonials
	vCita	wolkvox CRM
Likelihood to Recommend	vcita It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing. Incentivized WN William Niffen Partner Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
Pros	vcita Great for online appointment bookings. Good for taking payments. Good for onboarding new clients. Integrates with your website. Integrates with Facebook Pages. Incentivized David Cook Owner Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
Cons	vcita Payment collection: We want to have an option to allow clients to choose the amount they wish to pay. Improved ease of use with forms. Incentivized John Stroud Senior Coach Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
Usability	vcita Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work). Incentivized WN William Niffen Partner Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
Support Rating	vcita I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours. Incentivized Samuel Reynolds Chief consultant Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
Alternatives Considered	vcita I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific. Incentivized Christopher Cater Training Specialist Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
Return on Investment	vcita I have no clue I'm assuming that we would not have people making appointments with us if we didn't have this service Incentivized Denise Deem Marketing and Business Development Manager Read full review	wolkvox (MICROSYSLABS SAS) No answers on this topic
ScreenShots	vCita Screenshots