Vertical Wave vs. West Unified Communications Services (discontinued)

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Incentivized

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.

Incentivized

• System uptime is tremendous, I almost forget it exists on my server rack.
• Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
• Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Incentivized

• Large conference calls
• Reliable calling technology
• Easy to call in with no confusion

Incentivized

• There are a few interfaces for working with the system and it can be daunting to learn
• They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Incentivized

• Hold music is normally loud and not pleasant

Incentivized

We only use intercall and always have, our in house phone system is Cisco.

Incentivized

• Good call tracking and automated systems allows for less staff and accurate metrics

Incentivized

• It does cost our company money so we try to give out numbers only when needed

Incentivized