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Kore.ai vs. Voiceflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kore.ai
Score 8.3 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A
Voiceflow
Score 10.0 out of 10
N/A
Voiceflow aims to empower conversational AI teams to design, prototype and build conversational assistants together, faster, and at scale. It is a collaborative platform for teams to design and build conversational assistants.
$60
per month per editor
Pricing
Kore.aiVoiceflow
Editions & Modules
No answers on this topic
Pro
$60
per month 10k credits
Business
$150
per month 30k credits
Enterprise
Contact Sales
per year
Offerings
Pricing Offerings
Kore.aiVoiceflow
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details—Discount available for annual billing on Pro and Business plans.
More Pricing Information
Community Pulse
Kore.aiVoiceflow
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Kore.aiVoiceflow
Small Businesses
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Score 8.7 out of 10
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Score 8.7 out of 10
Medium-sized Companies
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Score 9.0 out of 10
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Score 9.0 out of 10
Enterprises
Conversica
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Score 4.0 out of 10
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Score 4.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kore.aiVoiceflow
Likelihood to Recommend
8.5
(2 ratings)
10.0
(1 ratings)
Usability
9.0
(2 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Kore.aiVoiceflow
Likelihood to Recommend
Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Voiceflow
For a design team, Voiceflow is a must to have skill. With all the features present and being constantly rolled out by Voiceflow team, the tool has become one of the core part of design systems. Additionally, the support team of Voiceflow is hard-working and dedicated to customer satisfaction which truly brings about a difference. For context, we have raised multiple bugs and asked for best practices and the prompt response of support team from Voiceflow has been instrumental in us using the tool more and more
SJ
Shashikant Jha
Conversation Designer
Read full review
Pros
Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
Chhaya Singh | TrustRadius Reviewer
Read full review
Voiceflow
No answers on this topic
Usability
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Voiceflow
Voiceflow has become an integral part of our design eco-system, providing capabilities for both rapid design and prototyping as well as testing with users. Additionally, the easy API integration has also allowed to create test automations using Gen AI
SJ
Shashikant Jha
Conversation Designer
Read full review
Support Rating
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
Chhaya Singh | TrustRadius Reviewer
Read full review
Voiceflow
No answers on this topic
Return on Investment
Kore.ai
  • Assisted in solving customer questions.
Chhaya Singh | TrustRadius Reviewer
Read full review
Voiceflow
No answers on this topic
ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages, the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.