Vonage Communications APIs

Likelihood to Recommend

While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.

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Verified User

Director in Product Management

Computer Software Company, 51-200 employees

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Pros

I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
The accuracy of the services and the non-stop supportive team.
Simple API, easy to integrate with existing notification functionality in your Laravel apps.
Ease of implementation. We needed less than one month to go live.

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Guillermo Villamizar

Jefe de Productos Financieros

CELISTICSLogistics and Supply Chain, 501-1000 employees

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Cons

Written documentation and discovery could be a lot better.

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Eric Doty

CEO (Chief Executive Officer)

LoupeRetail, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Usability

Vonage Communications APIs 7.3

Based on 2 answers

The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.

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Verified User

Director in Product Management

Computer Software Company, 51-200 employees

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Support Rating

Vonage Communications APIs 6.7

Based on 2 answers

The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.

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Eric Doty

CEO (Chief Executive Officer)

LoupeRetail, 1-10 employees

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Alternatives Considered

Up until the last day I used 8x8, it did not have the capability to text or do meetings

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Verified User

Employee in Customer Service

Health, Wellness and Fitness Company, 201-500 employees

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Return on Investment

Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
Nexmo offers cheaper pricing between the suppliers we study.

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Guillermo Villamizar

Jefe de Productos Financieros

CELISTICSLogistics and Supply Chain, 501-1000 employees

View all 4 answers on this topic

Vonage Communications APIs Formerly Nexmo