Item: Vonage Communications APIs
Rating: 8
Author: Verified User

Overall Satisfaction with Vonage Communications APIs (formerly Nexmo)

Use Cases and Deployment Scope

Our applications leverage Vonage Communications APIs [(formerly Nexmo)] to send SMS reminder messages for appointments. Subscribing clients have the opportunity to activate the additional SMS reminder feature in their accounts. Once activated, an account administrator can customize the message template based on their specific business needs. With each new appointment, a reminder is queued and, at the client's desired reminder window, sent through Vonage to any customer that has opted into the service. The integration between our application and Vonage includes the provisioning of phone numbers and sending thousands of messages to remind customers of upcoming appointments, reduce no-show rates and encourage the customer relationship.

Pros and Cons

Pros

High levels of technical and account support for our business
Low latency and high deliverability rates
Easy-to-use tools to investigate reports of message delivery
Personal support helps us feel heard when a problem arises

Cons

Improve reporting options to slice-and-dice data in different ways, specifically by sending phone number

Return on Investment

Improved customer experience
Reduced feature gap in competitive landscape
Added to overall revenue associated with subscription fees

Support Rating

The teams we have dealt with have been knowledgeable, but early interactions with the tech support team experienced some slowness in response. Once we had a dedicated account manager assigned to our partnership, the level of interaction and support with the appropriate teams at Vonage increased.

Key Insights

Do you think Vonage Communications APIs delivers good value for the price?

Yes

Are you happy with Vonage Communications APIs's feature set?

Yes

Did Vonage Communications APIs live up to sales and marketing promises?

Yes

Did implementation of Vonage Communications APIs go as expected?

Yes

Would you buy Vonage Communications APIs again?

Yes

Usability

The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.

Likelihood to Recommend

While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.

Comments

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Personalized Support during Implementation was a Key to Success