Item: Vonage Communications APIs
Rating: 8
Author: Guillermo Villamizar

Overall Satisfaction with Nexmo

Use Cases and Deployment Scope

[It's being used] Mostly for app activation and communication with customers in real time. A single API that can send a worldwide SMS is a must have. As I said, the support team has been getting better over time, which has helped us every time we have an issue. Getting connected with our customers through our B2C is really easy with Nexmo!

Pros and Cons

Pros

I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
The accuracy of the services and the non-stop supportive team.
Simple API, easy to integrate with existing notification functionality in your Laravel apps.
Ease of implementation. We needed less than one month to go live.

Cons

The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
Deliverability is not good for some countries e.g. Indonesia.
I would recommend building a better and easier GUI.

Return on Investment

Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
Nexmo offers cheaper pricing between the suppliers we study.

Alternatives Considered

twilio and telnix

Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.

When we have to build a new website we are going to support the solution with Nexmo.

Other Software Used

SAP Business One, Microsoft SQL Server, Microsoft Office 2016

Likelihood to Recommend

At first, we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets, and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:

--- Could support inbound messages in a lot of countries.

--- And would not cost a fortune.

With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding an SMS feature increased the number of registered users by 30%.

Vonage Communications APIs Feature Ratings

Comments

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Quick setup and excellent support