White Fuse vs. Zenoti

For smaller societies where administrators are part time or even volunteer, this platform takes all the manual labour away and enables members to experience a professional and real time subscription service. The website looks professional, organised and well set out. For someone used to coding and formatting their own website, this platform's web pages might be somewhat restrictive, but it is possible to continue with your own website and use White Fuse for the membership portal only

Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.

Incentivized

• Renewal of membership subscriptions
• Broadcast emails to segments of contacts
• Provide an attractive, easy to administer website portal
• Handling financial transactions securely

• Appointment Management
• Marketing
• Point of Sale
• Client Communications, SMS messaging
• Online Booking and Online Gift Certificates

• Updating records en masse (to mark as attended) or other groupings would be useful
• Some ability to interact with data for download (filters, column selection) would also be useful

• A few minor limitations using the calendar to book appointments.
• Display which therapists are available when customers are booking online.
• A few minor usability improvements in the point of sale.

10 overall but the website is 8 because it isn't sometimes possible for me (a non programmer) to create new sections with complex formats. In this case I ask WF to take our content and format it etc for me.

Because of the highly customizable nature of the software, the usability is sometimes affected, requiring lots of training for the staff

Before I recommended that we adopt White Fuse I researched many other similar products and also spoke to users of those and of White Fuse. It is a while ago and I am afraid that I no longer have a note of which products I researched.

Zenoti offers the richest feature set for our business category.

• I have reduced my hours in managing the renewal process and liaising with members struggling to renew and/or login
• The dashboard showing renewal patterns and current membership numbers is always realtime where I used to have to manually count
• The ease of administration of financial transactions through Stripe means no GDPR concerns for us and it never goes wrong!
• Broadcast emails are easy and quick to deploy
• Event management is easy - bookings are handled automatically and producing delegate lists and communicating with them is easy

• Built in marketing features help to boost bookings
• Built in features to help sell Add-ons.