Zenoti for appointment based business
Overall Satisfaction with Zenoti
We are a massage therapy business. Zenoti's platform handles almost all of our customer facing business functions including booking appointments, providing our customers with a mobile app to book online, payment processing, gift certificates, internal reporting, calculating payroll and customer marketing through email or SMS.
The Zenoti platform can be tailored for the your individual business needs through a vast array of options and controls in the system. We converted from another large provider just over a year ago and we have found Zenoti to be very responsive to our needs and continues to aggressively invest in their technology, especially AI. I would highly recommend investigating their solutions for you business as well.
The Zenoti platform can be tailored for the your individual business needs through a vast array of options and controls in the system. We converted from another large provider just over a year ago and we have found Zenoti to be very responsive to our needs and continues to aggressively invest in their technology, especially AI. I would highly recommend investigating their solutions for you business as well.
Pros
- Appointment Management
- Marketing
- Point of Sale
- Client Communications, SMS messaging
- Online Booking and Online Gift Certificates
Cons
- A few minor limitations using the calendar to book appointments.
- Display which therapists are available when customers are booking online.
- A few minor usability improvements in the point of sale.
- Built in marketing features help to boost bookings
- Built in features to help sell Add-ons.
Zenoti offers the richest feature set for our business category.
Do you think Zenoti delivers good value for the price?
Yes
Are you happy with Zenoti's feature set?
Yes
Did Zenoti live up to sales and marketing promises?
Yes
Did implementation of Zenoti go as expected?
Yes
Would you buy Zenoti again?
Yes

Comments
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