TrustRadius

Kore.ai vs. Workelevate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kore.ai
Score 8.3 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A
Workelevate
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Workelevate is a digital employee experience (DEX) platform leveraging AI to enhance workforce productivity and streamline IT operations. It gives employees an AI Copilot for instant, 24/7 issue resolution. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control for operational efficiency. The platform also integrates AI into ITSM, automating ticket enrichment, routing, knowledge generation, and resolution for Service Desk Engineers,…N/A
Pricing
Kore.aiWorkelevate
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kore.aiWorkelevate
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalRequired
Additional Details——
More Pricing Information
Community Pulse
Kore.aiWorkelevate
Best Alternatives
Kore.aiWorkelevate
Small Businesses

No answers on this topic

SolarWinds Pingdom
SolarWinds Pingdom
Score 9.9 out of 10
Medium-sized Companies

No answers on this topic

Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
Enterprises

No answers on this topic

Nexthink
Nexthink
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kore.aiWorkelevate
Likelihood to Recommend
8.5
(2 ratings)
9.0
(1 ratings)
Usability
9.0
(2 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Kore.aiWorkelevate
Likelihood to Recommend
Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Workelevate
Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.
Chaitnanya Anup | TrustRadius Reviewer
Read full review
Pros
Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
Chhaya Singh | TrustRadius Reviewer
Read full review
Workelevate
  • IT Copliot Features of self services
  • Endpoint Managment
  • AI Root Cause Analysis
  • Self Healing
  • Experience Management
  • OS Patch Management
Chaitnanya Anup | TrustRadius Reviewer
Read full review
Cons
Kore.ai
No answers on this topic
Workelevate
  • Can introduce Endpoint Security
  • Should Introduce MDM
  • Third Party Application Patching
Chaitnanya Anup | TrustRadius Reviewer
Read full review
Usability
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Workelevate
Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace. Integrates easily with our exisitng ITSM(Freshworks).
Chaitnanya Anup | TrustRadius Reviewer
Read full review
Support Rating
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
Chhaya Singh | TrustRadius Reviewer
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Workelevate
No answers on this topic
Alternatives Considered
Kore.ai
No answers on this topic
Workelevate
Evaluating all these platform were a ache due to tool sprawl.
Chaitnanya Anup | TrustRadius Reviewer
Read full review
Return on Investment
Kore.ai
  • Assisted in solving customer questions.
Chhaya Singh | TrustRadius Reviewer
Read full review
Workelevate
  • ROI is still to be seen but it is on a positive path
  • Employee statisfaction score with endpoints are really good.
Chaitnanya Anup | TrustRadius Reviewer
Read full review
ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages, the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.

Workelevate Screenshots

Screenshot of the IT admin login panel for endpoint managementScreenshot of the AI Chatbot for employees integrated with Workplace Chat for self service and faster IT tickets resolution.Screenshot of a demo dashboard for IT admins, with endpoint reporting