Item: Workelevate Digital Employee Experience Platform
Rating: 9
Author: Chaitnanya Anup

Overall Satisfaction with Workelevate Digital Employee Experience Platform

Use Cases and Deployment Scope

Workelevate DEX platform was recently introduced in our organization, like 6-8 months back, claiming that it would reduce 50-60% of IT tickets that were repetitive in nature and consumed the huge amount of time of our IT admins and executives to look after. After 8 months it is very clear to us that it did stand onto its capabilities and has reduce the tickets by ~35% till date. Its smart IT Copilot has empowered our end-users to get self service facilities of IT request thus reducing the Ticket Dump, letting our IT Admins actually work on other endpoints related issues effectively.

Pros and Cons

Pros

IT Copliot Features of self services
Endpoint Managment
AI Root Cause Analysis
Self Healing
Experience Management
OS Patch Management

Cons

Can introduce Endpoint Security
Should Introduce MDM
Third Party Application Patching

Return on Investment

ROI is still to be seen but it is on a positive path
Employee statisfaction score with endpoints are really good.

Usability

Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace.
Integrates easily with our exisitng ITSM(Freshworks).

Alternatives Considered

ManageEngine Endpoint Central, Nexthink, Aisera and Microsoft Intune

Evaluating all these platform were a ache due to tool sprawl.

Key Insights

Do you think Workelevate Digital Employee Experience Platform delivers good value for the price?

Yes

Are you happy with Workelevate Digital Employee Experience Platform's feature set?

Yes

Did Workelevate Digital Employee Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Workelevate Digital Employee Experience Platform go as expected?

Yes

Would you buy Workelevate Digital Employee Experience Platform again?

Yes

Other Software Used

Freshservice, Okta, Microsoft Teams, Microsoft Entra ID

Likelihood to Recommend

Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.

Using Workelevate Digital Employee Experience Platform

Endpoint Management
IT Copilot for Self Services
Patch Management
IT Asset Management

Innovative Uses

IT Copilot
IT Self Service
Patch Managment

Comments

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Best Digital Employee Experience Platform to bet on in 2025