Best Digital Employee Experience Platform to bet on in 2025
Use Cases and Deployment Scope
Workelevate DEX platform was recently introduced in our organization, like 6-8 months back, claiming that it would reduce 50-60% of IT tickets that were repetitive in nature and consumed the huge amount of time of our IT admins and executives to look after. After 8 months it is very clear to us that it did stand onto its capabilities and has reduce the tickets by ~35% till date. Its smart IT Copilot has empowered our end-users to get self service facilities of IT request thus reducing the Ticket Dump, letting our IT Admins actually work on other endpoints related issues effectively.
Pros
- IT Copliot Features of self services
- Endpoint Managment
- AI Root Cause Analysis
- Self Healing
- Experience Management
- OS Patch Management
Cons
- Can introduce Endpoint Security
- Should Introduce MDM
- Third Party Application Patching
Return on Investment
- ROI is still to be seen but it is on a positive path
- Employee statisfaction score with endpoints are really good.
Usability
Alternatives Considered
ManageEngine Endpoint Central, Nexthink, Aisera and Microsoft Intune
Other Software Used
Freshservice, Okta, Microsoft Teams, Microsoft Entra ID
