TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Moveworks

    Score8 out of 10
    N/AMoveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A

    Workelevate

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Workelevate is a digital employee experience (DEX) platform leveraging AI to enhance workforce productivity and streamline IT operations. It gives employees an AI Copilot for instant, 24/7 issue resolution. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control for operational efficiency. The platform also integrates AI into ITSM, automating ticket enrichment, routing, knowledge generation, and resolution for Service Desk Engineers,…N/A
    Pricing
    MoveworksWorkelevate
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MoveworksWorkelevate
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details
    More Pricing Information
    Best Alternatives
    MoveworksWorkelevate
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Catchpoint
    Score8.5 out of 10
    Enterprises
    SymphonyAI Apex Aspen
    Score9.4 out of 10
    Nexthink
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MoveworksWorkelevate
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    MoveworksWorkelevate
    Likelihood to Recommend
    ServiceNow
    Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
    Incentivized
    Read full review
    Workelevate
    Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.
    Read full review
    Pros
    ServiceNow
    • Understanding employee questions and serving up information and answers
    • Very easy to add new content into the chatbot
    • Excellent customer support
    Incentivized
    Read full review
    Workelevate
    • IT Copliot Features of self services
    • Endpoint Managment
    • AI Root Cause Analysis
    • Self Healing
    • Experience Management
    • OS Patch Management
    Read full review
    Cons
    ServiceNow
    • Conversations, asking users refining questions to better tailor responses
    Incentivized
    Read full review
    Workelevate
    • Can introduce Endpoint Security
    • Should Introduce MDM
    • Third Party Application Patching
    Read full review
    Usability
    ServiceNow
    No answers on this topic
    Workelevate
    Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace. Integrates easily with our exisitng ITSM(Freshworks).
    Read full review
    Alternatives Considered
    ServiceNow
    No answers on this topic
    Workelevate
    Evaluating all these platform were a ache due to tool sprawl.
    Read full review
    Return on Investment
    ServiceNow
    • 22% reduction in calls to support channels
    • Employee growth without needing to add support personnel
    Incentivized
    Read full review
    Workelevate
    • ROI is still to be seen but it is on a positive path
    • Employee statisfaction score with endpoints are really good.
    Read full review
    ScreenShots

    Workelevate Screenshots

    Screenshot of the IT admin login panel for endpoint managementScreenshot of the  AI Chatbot for employees integrated with Workplace Chat for self service and faster IT tickets resolution.Screenshot of a demo dashboard for IT admins, with endpoint reporting