Moveworks vs. Workelevate

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

Incentivized

Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

Incentivized

• IT Copliot Features of self services
• Endpoint Managment
• AI Root Cause Analysis
• Self Healing
• Experience Management
• OS Patch Management

• Conversations, asking users refining questions to better tailor responses

Incentivized

• Can introduce Endpoint Security
• Should Introduce MDM
• Third Party Application Patching

Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace. Integrates easily with our exisitng ITSM(Freshworks).

Evaluating all these platform were a ache due to tool sprawl.

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized

• ROI is still to be seen but it is on a positive path
• Employee statisfaction score with endpoints are really good.