Yellow.ai vs. Zoom Virtual Agent

Yellow.ai

Zoom Virtual Agent

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Yellow.ai	Score 8.3 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A
Zoom Virtual Agent	Score 8.8 out of 10	N/A	An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.	N/A

Pricing

Yellow.ai

Zoom Virtual Agent

Editions & Modules

No answers on this topic

Zoom Virtual Agent: Contact Sales

Offerings

Pricing Offerings
Yellow.ai	Zoom Virtual Agent
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Contact vendor for pricing information.

Zoom Virtual Agent available as an add-on to Zoom Contact Center.

More Pricing Information

Best Alternatives
	Yellow.ai	Zoom Virtual Agent
Small Businesses	Gorgias Score 8.4 out of 10	Gorgias Score 8.4 out of 10
Medium-sized Companies	Dialpad Support Score 9.1 out of 10	Dialpad Support Score 9.1 out of 10
Enterprises	Genesys Cloud CX Score 8.9 out of 10	Genesys Cloud CX Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Yellow.ai	Zoom Virtual Agent
Likelihood to Recommend	9.0 (2 ratings)	8.8 (3 ratings)
Usability	- (0 ratings)	8.8 (3 ratings)

User Testimonials
	Yellow.ai	Zoom Virtual Agent
Likelihood to Recommend	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review	Zoom Zoom Virtual Agent is really suited, as we're learning, for companies that also use their contact center solution, as it's an entire customer experience and support tool all in one. It's very easy to upload and use AI responses that best support your customer, and train the AI on your specific use cases. Verified User Anonymous Read full review
Pros	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review	Zoom Generative AI answers from existing documentation Providing tools for admins to discover and easily create new intents and workflows Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers Verified User Anonymous Read full review
Cons	Yellow.ai Shopping features in bot pricing app integration Incentivized Lekha Tharoor Digital Marketing Manager Read full review	Zoom There's a lot of competition in the CX space right now, but I think Zoom has a good deal going on, with all their other products under the same roof. Some of the reporting could use some improvement, but it's still early days. Verified User Anonymous Read full review
Usability	Yellow.ai No answers on this topic	Zoom You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed Incentivized Verified User Anonymous Read full review
Alternatives Considered	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review	Zoom ZVA offered a combination of easy administration and cost effective pricing in a manner that other providers currently do not meet Verified User Anonymous Read full review
Return on Investment	Yellow.ai Chatbot is another touch point for customer to do servicing of their loan. The following are the benefits for the customers. Avoid long wait times to reach agent. Get quick and reliable and up to date information. Easy and guided self-service journey. Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot. 24 X 7 availability. Increased customer satisfaction. Reduction in customer support manpower. Incentivized Verified User Anonymous Read full review	Zoom Happier end customers that are able to be served faster. Serving customers faster. Aggregated data collection and reports. Verified User Anonymous Read full review
ScreenShots		Zoom Virtual Agent Screenshots