TrustRadius

Zendesk Sunshine Conversations vs. Zenvia Conversion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Zenvia Conversion
Score 6.0 out of 10
N/A
Zenvia develops technology that simplifies communication between businesses and customers whether they reach out through a website, through a social network, or by walking into a store; the service helps companies deliver service through WhatsApp.
$130
per month
Pricing
Zendesk Sunshine ConversationsZenvia Conversion
Editions & Modules
No answers on this topic
Specialist
$130
per month
Expert
$390
per month
Professional
$845
per month
Enterprise
custom
per month
Offerings
Pricing Offerings
Zendesk Sunshine ConversationsZenvia Conversion
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Zendesk Sunshine ConversationsZenvia Conversion
Best Alternatives
Zendesk Sunshine ConversationsZenvia Conversion
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Zendesk Sunshine ConversationsZenvia Conversion
Likelihood to Recommend
7.6
(5 ratings)
-
(0 ratings)
User Testimonials
Zendesk Sunshine ConversationsZenvia Conversion
Likelihood to Recommend
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
Read full review
Zenvia
No answers on this topic
Pros
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
Read full review
Zenvia
No answers on this topic
Cons
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
Read full review
Zenvia
No answers on this topic
Alternatives Considered
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
Read full review
Zenvia
No answers on this topic
Return on Investment
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
Read full review
Zenvia
No answers on this topic
ScreenShots