Zenduty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zenduty
Score 9.0 out of 10
Small Businesses (1-50 employees)
The vendor describes Zenduty as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers. Zenduty supports over 100+ integrations and alert sources…
$0
per user per month
Pricing
Zenduty
Editions & Modules
Freemium
$0.00
per user per month
Starter
$5.00
per user per month
Growth
$15.00
per user per month
Enterprise
$25.00
per user per month
Offerings
Pricing Offerings
Zenduty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Zenduty
Considered Both Products
Zenduty
Chose Zenduty
Zenduty helps realise tangible impact of the incident resolution by detailed demos.
Zenduty pricing is highly competitive and customised compared to other competitors.
Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority.
Best Alternatives
Zenduty
Small Businesses

No answers on this topic

Medium-sized Companies
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Score 8.7 out of 10
Enterprises
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Score 8.7 out of 10
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User Ratings
Zenduty
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
Zenduty
Likelihood to Recommend
Zenduty
Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.
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Pros
Zenduty
  • Real time alerts on critical events
  • Incidents management
  • Tasks delegations and personalised communications
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Cons
Zenduty
  • Escalation option is limited, only straightforward top down even after re-assigning
  • Override interface is confusing
  • Lack of mobile app alerts and notifications
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Alternatives Considered
Zenduty
Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.
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Return on Investment
Zenduty
  • Decreased incidents by 40%
  • Decrease in incident resolution and escalation time by 50%
  • Increase in CSAT score by 40%
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ScreenShots

Zenduty Screenshots

Screenshot of Zenduty's incident dashboard provides a single pane of glass view of critical incidentsScreenshot of Zenduty's incident command center helps co-ordinate incident response and resolve incidents with speedScreenshot of Integrated communications to accelerate incident collaboration with Slack and Microsoft TeamsScreenshot of Custom escalation policies to ensure swift incident response.Screenshot of Custom alert routing rules to route alerts to specific teams or subject matter expertsScreenshot of Custom on-call scheduling