Zenduty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zenduty
Score 9.0 out of 10
Small Businesses (1-50 employees)
Zenduty is presented as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers. Zenduty supports over 100+ integrations and alert sources where IT…
$6
per month per user
Pricing
Zenduty
Editions & Modules
Starter
$6
per month per user
Growth
$16
per month per user
Enterprise
$25
per month per user
Offerings
Pricing Offerings
Zenduty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Zenduty
Considered Both Products
Zenduty
Chose Zenduty
Zenduty helps realise tangible impact of the incident resolution by detailed demos.
Zenduty pricing is highly competitive and customised compared to other competitors.
Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority.
Features
Zenduty
Incident Response Platforms
Comparison of Incident Response Platforms features of Product A and Product B
Zenduty
9.5
1 Ratings
6% above category average
Company-wide Incident Reporting10.01 Ratings
Integration with Other Security Systems10.01 Ratings
Attack Chain Visualization9.01 Ratings
Centralized Dashboard10.01 Ratings
Machine Learning to Prevent Incidents9.01 Ratings
Live Response for Rapid Remediation9.01 Ratings
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User Ratings
Zenduty
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
Zenduty
Likelihood to Recommend
Zenduty
Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.
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Pros
Zenduty
  • Real time alerts on critical events
  • Incidents management
  • Tasks delegations and personalised communications
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Cons
Zenduty
  • Escalation option is limited, only straightforward top down even after re-assigning
  • Override interface is confusing
  • Lack of mobile app alerts and notifications
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Alternatives Considered
Zenduty
Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.
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Return on Investment
Zenduty
  • Decreased incidents by 40%
  • Decrease in incident resolution and escalation time by 50%
  • Increase in CSAT score by 40%
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ScreenShots

Zenduty Screenshots

Screenshot of Zenduty's incident dashboard, which provides a single pane of glass view of critical incidentsScreenshot of Zenduty's incident command center, used to co-ordinate incident response and resolve incidents with speedScreenshot of the integrated communications available to accelerate incident collaboration with Slack and Microsoft TeamsScreenshot of the custom escalation policies that help to ensure swift incident response.Screenshot of an example custom alert routing rule, to route alerts to specific teams or subject matter expertsScreenshot of custom on-call scheduling