TrustRadius

Zscaler Digital Experience (ZDX) vs. Zscaler Internet Access

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zscaler Digital Experience (ZDX)
Score 8.8 out of 10
N/A
Zscaler digital experience is a cloud-native service, part of the Zscaler security cloud, that analyzes, troubleshoots, and resolves user experience issues. Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange™ platform, which enables fast, secure connections and allows employees to work from anywhere using the internet as the corporate network. Based on least-privileged access, it provides comprehensive security using context-based identity and policy…N/A
Zscaler Internet Access
Score 8.8 out of 10
N/A
Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.N/A
Pricing
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Considered Both Products
Zscaler Digital Experience (ZDX)

No answer on this topic

Zscaler Internet Access
Verified User
Engineer
Chose Zscaler Internet Access
We use Zscaler Internet Access along with Zscaler Private Access and they integrate really well. Zid is also something that we are planning to implement. Zscaler Digital Experience could not replace the tools we already have like Thousand Eyes as it provides the same data and …
Verified User
Team Lead
Chose Zscaler Internet Access
Netskope was good however did not have all the features Zscaler had. Zscaler provides the same type of protection as Netskope but more. We also found the netskope agent used a lot of resoures on devices. ZCC was very light-weight and did not consume a lot of resources on laptops.
Verified User
Engineer
Chose Zscaler Internet Access
Zscaler Internet Access has significantly more configurability and capability in the platform, and can scale much better with large organizations. It is also much more affordable for our environment and gives us greater flexibility to grow into the Zscaler Platform.
Verified User
Engineer
Chose Zscaler Internet Access
Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors …
Verified User
Technician
Chose Zscaler Internet Access
It is useful for firewall control.
Verified User
Professional
Chose Zscaler Internet Access
Easy to impllement
Verified User
Executive
Chose Zscaler Internet Access
Best suited for my needs
Verified User
Technician
Chose Zscaler Internet Access
Zscaler performs much better than Forcepoint that we had previously.
BH
bryan hunt
Cyber Security Analyst
Chose Zscaler Internet Access
easier way to manage in one location. The PAC file editor is great especially when creating changes and having check my work.
Verified User
Employee
Chose Zscaler Internet Access
We previously used Bluecoat proxies which were on prem and very out dated. Using ZIA with the ZCC client has improved our internet access security for our end users.
Verified User
Engineer
Chose Zscaler Internet Access
Much better customer support
Verified User
Employee
Chose Zscaler Internet Access
Both products identify traffic and the application that is being used. Zscaler excels in zero-trust security and its user interface.
Verified User
General Manager
Chose Zscaler Internet Access
La herramienta está en desarrollo y le falta mucho recorrido para compararse con ZIA.

The plant is under development, and there is still a long way to go to compare it with ZIA.
Verified User
Employee
Chose Zscaler Internet Access
All the different technologies from zscaler runs on a single client, what is called the zscaler client connector and all the technologies operate together using the same client which gives the tool the scalability and flexibility you need for enterprise deployments. Also the …
Features
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Identity Management
Comparison of Identity Management features of Product A and Product B
Zscaler Digital Experience (ZDX)
-
Ratings
Zscaler Internet Access
5.0
2 Ratings
56% below category average
Multi-Factor Authentication00 Ratings5.02 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Zscaler Digital Experience (ZDX)
-
Ratings
Zscaler Internet Access
10.0
2 Ratings
10% above category average
Endpoint Detection and Response (EDR)00 Ratings10.02 Ratings
Threat Intelligence
Comparison of Threat Intelligence features of Product A and Product B
Zscaler Digital Experience (ZDX)
-
Ratings
Zscaler Internet Access
8.5
137 Ratings
9% above category average
Network Analytics00 Ratings8.4137 Ratings
Threat Recognition00 Ratings8.2134 Ratings
Vulnerability Classification00 Ratings8.4120 Ratings
Automated Alerts and Reporting00 Ratings8.4130 Ratings
Threat Analysis00 Ratings8.8128 Ratings
Threat Intelligence Reporting00 Ratings8.6127 Ratings
Automated Threat Identification00 Ratings8.5124 Ratings
Zero Trust Security
Comparison of Zero Trust Security features of Product A and Product B
Zscaler Digital Experience (ZDX)
-
Ratings
Zscaler Internet Access
8.9
160 Ratings
2% above category average
Continuous Verification00 Ratings8.6147 Ratings
Secure Web Gateways00 Ratings8.9142 Ratings
Network Flow Control00 Ratings8.8132 Ratings
Network Traffic Analysis00 Ratings8.6133 Ratings
Segmentation Leveraging00 Ratings8.2119 Ratings
Admin Access Control00 Ratings9.0141 Ratings
Network Data Encryption00 Ratings8.9129 Ratings
Network Topology Mapping00 Ratings10.02 Ratings
Best Alternatives
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 9.5 out of 10
ThreatLocker
ThreatLocker
Score 9.4 out of 10
Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.1 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.3 out of 10
Enterprises
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.1 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Likelihood to Recommend
-
(0 ratings)
8.9
(183 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(4 ratings)
Usability
-
(0 ratings)
8.4
(167 ratings)
Availability
-
(0 ratings)
7.3
(1 ratings)
Performance
-
(0 ratings)
5.5
(1 ratings)
Support Rating
-
(0 ratings)
8.2
(8 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(1 ratings)
Configurability
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.3
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
Zscaler Digital Experience (ZDX)Zscaler Internet Access
Likelihood to Recommend
Zscaler
No answers on this topic
Zscaler
It's best suited for a distributed remote workforce, securing internet access for users from anywhere. Suitable for highly regulated industries, such as banking and Healthcare. Not a good fit for an organisation where most of its legacy is in an on-premises environment. Bandwidth-intensive industries like media/entertainment firms.
Verified User
Anonymous
Read full review
Pros
Zscaler
No answers on this topic
Zscaler
  • Single Pane of Glass Management - Everything is very easy to access and monitor the entire environment from an internet security perspective.
  • Install Flexibility - We can and do install Zscaler Internet Access on both our client devices as well as our SD-WAN appliances and servers. This allows us to control internet security even on devices without an agent in our networks.
Verified User
Anonymous
Read full review
Cons
Zscaler
No answers on this topic
Zscaler
  • The logs feel kind of lack luster
  • When issues are arising with SSL Inspection, logs show everything working despite end user experience
  • Could use some kind of global find functionality or something that would allow you to search the entire configuration for matching URLs and the like
Verified User
Anonymous
Read full review
Likelihood to Renew
Zscaler
No answers on this topic
Zscaler
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
Key Gaps:
1. Advanced Threat Costs:
ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.
2. API Banking Scalability:
ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.
3. RBI Future-Proofing:
Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.
Verified User
Anonymous
Read full review
Usability
Zscaler
No answers on this topic
Zscaler
The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
Verified User
Anonymous
Read full review
Performance
Zscaler
No answers on this topic
Zscaler
There are often performance issues reported
Verified User
Anonymous
Read full review
Support Rating
Zscaler
No answers on this topic
Zscaler
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
Verified User
Anonymous
Read full review
Alternatives Considered
Zscaler
No answers on this topic
Zscaler
Zscaler Intenet Access outperformed the competition due to its lightning-fast policy delivery and cross-compatibility. It is easy to track employee usage and block unnecessary websites, reducing company internet usage. Zscalar installed on every system increases cloud-based software bandwidth, decreasing user turnaround time and increasing efficiency.
Adil Khan Robin | TrustRadius Reviewer
Adil Khan Robin
Front-end Developer
Read full review
Return on Investment
Zscaler
No answers on this topic
Zscaler
  • Has allowed us to remove other products that were suboptimal
  • Saved us money overall by stacking it with other Zscaler products
  • Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
SS
Shahzaib Shah
Senior Systems Engineer
Read full review
ScreenShots

Zscaler Internet Access Screenshots

Screenshot of an overview of Zscaler Internet Access (ZIA), a cloud native security service edge (SSE) solution that builds on a decade of secure web gateway leadership. Offered as a scalable SaaS platform through Zscaler's security cloud, it replaces legacy network security solutions, preventing advanced attacks and data loss with a comprehensive zero trust approach. ZIA is integrated into the Zscaler Zero Trust Exchange™ to provide superior defense-in-depth, secure connectivity, end user experience, and administrative visibility and control.