24/7 Incident Management

The 24/7 Incident Management System is a solution designed to track, document, manage, resolve, and report incidents in real-time. According to the vendor, this system can be utilized by small to large organizations and is commonly used by security teams, facility managers, event managers, operations managers, and the hospitality industry. With its array of features and user-friendly interface, the system aims to facilitate efficient incident management across various professions and industries.

Key Features

Instant Communication: According to the vendor, users can receive incident details and status updates instantly via text, email, or mobile applications. Administrators and supervisors are provided with the flexibility to access and utilize the system on tablets.

Color-Coded and Configurable Dispatch Queue: The system allows incidents in the Dispatch Queue to be color-coded based on their status, providing a visual representation of all incidents within the facility.

Configurable Incident Forms: Administrators have the ability to configure incident forms based on incident type, process, or department. Users can add short and long forms for detailed documentation as required.

Multimedia Uploads on Incident Records: Users can easily attach photos, videos, and other relevant files to incident records, ensuring comprehensive documentation. These multimedia files are accessible in incident logs.

Extensive Documentation: According to the vendor, the system meticulously documents every record, note, detail, change, and associated user, creating a comprehensive audit trail. All information is time and date stamped for accuracy and accountability.

Immediate Dispatch: Users can assign people, teams, or devices to incidents directly from the Dispatch Queue, streamlining the dispatch process. Additionally, users can indicate their presence at the scene using their mobile devices.

Simple User Experience: The system offers a user-friendly interface with a configurable layout for the Dispatch Queue and mobile experiences. Users can easily report incidents from their mobile devices, aiming to enhance efficiency and ease of use.

Reporting & Analytics: The system allows users to generate reports related to incidents based on the collected data, enabling data-driven decision-making. Users can also configure charts and reports for easy visualization and analysis.

Improved Process Animation: Users can set up workflows and standard operating procedures to streamline incident management. Actions can be triggered based on rule criteria, aiming to ensure consistent and efficient incident resolution.

Integration with Other Modules: The system offers seamless integration with other modules within the 24/7 Software platform, allowing incidents to be linked to Work Orders, Requests, Activities, or other Incidents. This integration aims to enhance visibility and efficiency across the entire system.