Name: 24/7 Incident Management
Price: 10000 USD
Rating: 9.1 (4 reviews)
Author: 24/7 Software

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Student Management

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Business Intelligence (BI)

Collaboration

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Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

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Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

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A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

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The 24/7 Incident Management System is a solution designed to track, document, manage, resolve, and report incidents in real-time. According to the vendor, this system can be utilized by small to large organizations and is commonly used by security teams, facility managers, event managers, operations managers, and the hospitality industry. With its array of features and user-friendly interface, the system aims to facilitate efficient incident management across various professions and industries.

## Key Features

**Instant Communication**: According to the vendor, users can receive incident details and status updates instantly via text, email, or mobile applications. Administrators and supervisors are provided with the flexibility to access and utilize the system on tablets.

**Color-Coded and Configurable Dispatch Queue**: The system allows incidents in the Dispatch Queue to be color-coded based on their status, providing a visual representation of all incidents within the facility.

**Configurable Incident Forms**: Administrators have the ability to configure incident forms based on incident type, process, or department. Users can add short and long forms for detailed documentation as required.

**Multimedia Uploads on Incident Records**: Users can easily attach photos, videos, and other relevant files to incident records, ensuring comprehensive documentation. These multimedia files are accessible in incident logs.

**Extensive Documentation**: According to the vendor, the system meticulously documents every record, note, detail, change, and associated user, creating a comprehensive audit trail. All information is time and date stamped for accuracy and accountability.

**Immediate Dispatch**: Users can assign people, teams, or devices to incidents directly from the Dispatch Queue, streamlining the dispatch process. Additionally, users can indicate their presence at the scene using their mobile devices.

**Simple User Experience**: The system offers a user-friendly interface with a configurable layout for the Dispatch Queue and mobile experiences. Users can easily report incidents from their mobile devices, aiming to enhance efficiency and ease of use.

**Reporting & Analytics**: The system allows users to generate reports related to incidents based on the collected data, enabling data-driven decision-making. Users can also configure charts and reports for easy visualization and analysis.

**Improved Process Animation**: Users can set up workflows and standard operating procedures to streamline incident management. Actions can be triggered based on rule criteria, aiming to ensure consistent and efficient incident resolution.

**Integration with Other Modules**: The system offers seamless integration with other modules within the 24/7 Software platform, allowing incidents to be linked to Work Orders, Requests, Activities, or other Incidents. This integration aims to enhance visibility and efficiency across the entire system.

Basic

Tanium delivers Autonomous Endpoint Management (AEM) with the goal of allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk.

Tanium Subscription Suite

Tanium Core Platform

Tanium Patch (v.2)

Tanium Client Management

Tanium

Essential

Standard

Squadcast

24/7 Incident Management

Incident Response

24/7 Software

Incident Response Platforms

Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses

Company-wide Incident Reporting

Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team

Integration with Other Security Systems

Pre-built integration with other security systems like SIEM and threat intelligence

Attack Chain Visualization

Attack chain visualization to help identify root cause

Centralized Dashboard

A central dashboard provides analysts with a clear look at the most important data

Machine Learning to Prevent Incidents

Incident prevention powered by machine learning with no human intervention

Live Response for Rapid Remediation

Live remediation response allows incident responders to initiate remediation from anywhere over secure connection

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24/7 Incident Management

Overview

What is 24/7 Incident Management?