Name: Abhisi
Price: 9 USD
Author: Techovarya Software

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Mobile App Development

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Policy Management

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Consulting and Advisory Services

Container Management

Content Delivery Networks (CDN)

Data Warehouse

Database DevOps

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Firewall Security Management

Fraud Detection

In-Memory Databases

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Output Management

SOA Application Gateways

SaaS Management

System Monitoring

Traffic Switching

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Product Configuration

Sales Engagement

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Construction Workforce Management

Dental

Insurance Agency Management

Insurance Claims Management

Intelligent Document Processing

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### Pricing and Affordability
Users consistently praise Abhisi for its affordability and cost-effectiveness. The general sentiment among reviewers is that Abhisi offers a budget-friendly solution for small businesses, with many highlighting its competitive pricing compared to other similar platforms. Customers appreciate the value they receive for the price paid, noting that Abhisi's pricing structure aligns well with the features and functionalities it offers. Additionally, users find Abhisi's pricing to be transparent and straightforward, making it a preferred choice for those seeking an economical yet reliable customer support solution.

### Small Business Support
Reviewers have expressed mixed opinions regarding Abhisi's small business support capabilities. While some users appreciate its affordability and ease of setup for small businesses, others feel that it may not be robust enough for larger enterprises with more complex requirements. The availability of preformatted templates for automating responses has been highlighted as a positive feature, but concerns have been raised about the initial difficulty in accessing the knowledge base. Despite this, users acknowledge the comprehensive nature of the knowledge base once accessed, suggesting that improvements in navigation could enhance the overall user experience.

### Support Desk Solutions
Users generally praise Abhisi for its user-friendly support desk setup and scalability potential. The reviews highlight the ease of integration and the efficiency of setting up the support email address within a short timeframe. Users appreciate the preformatted templates that aid in automating responses, making the support process more streamlined. Additionally, the ability to manage the support solution independently in the initial stages, with the option to scale up as the business grows, is seen as a valuable feature. Despite some initial concerns about technical proficiency, users found Abhisi's support desk solutions to be straightforward and accessible, contributing positively to their overall experience with the software.

### Customer Support Services
Users generally have mixed opinions about Abhisi's customer support services. While some praise the support team for being proactive, cooperative, and responsive, others express frustration over slow bug fixes, lack of support, and outdated design. The platform's ease of use and actionable metrics are highlighted as strengths, but concerns about the overall effectiveness and reliability of customer support services remain prevalent among reviewers.

### Communication Tools
While some users appreciate the depth and functionality of Abhisi's communication tools, others express concerns about the platform's performance issues, such as slowness, crashes, and a cumbersome backend. The need for additional features like live video chat and improved accessibility to the knowledge base is highlighted in user feedback. Despite mixed opinions, the overall consensus suggests room for improvement in enhancing the user experience with Abhisi's communication tools.

Users of Abhisi have found it to be an affordable solution for their small business customer support needs. The ticketing system provided by Abhisi has allowed them to have a more organized approach to managing customer inquiries, making it easier to track and prioritize issues. Despite some users expressing disappointment with the team behind Abhisi, stating that the product lacks proper support, others have praised the software for its simplicity and actionable metrics that help improve the performance of support teams.

One notable use case is when businesses switch from Zendesk to Abhisi, they find it to be a cost-effective alternative with similar features. This allows them to save on expenses while still having access to essential customer support functionalities. Additionally, users appreciate the scalability of Abhisi as it enables businesses to set up systems and onboard support staff as the business grows. The responsive team behind Abhisi takes user feedback seriously, making it a customer-friendly software that continuously evolves based on user needs. Users also find the Quick Reply feature invaluable, as it allows support teams to efficiently use common replies and respond to customer inquiries promptly. Overall, users are satisfied with Abhisi as it fulfills all their customer support needs without breaking the bank.

Frequent Site Outages: Users have frequently experienced site outages, with some lasting for several days. This has led to frustration and suspicion among users, who question whether the company may have taken their money and abandoned the product.

Lack of Capabilities for Larger Enterprises: Some users feel that while the software is suitable for small businesses, it lacks the necessary capabilities and maturity required for larger enterprises. This limitation hinders its usefulness for scaling operations or meeting more complex business needs.

Poor Customer Service: The customer service provided by Abhisi is described as a nightmare by numerous reviewers. Delays in resolving system issues and a lack of communication from the support team contribute to this negative sentiment.

Affordability: Many users have praised Abhisi for its affordability, stating that it is a low-cost solution suitable for small businesses. 

Ease of use: Users have found Abhisi to be simple and easy-to-use, appreciating the user-friendly interface and experience. 

Integration capabilities: The availability of native integrations in Abhisi has been highly valued by users, as it allows them to streamline their communication process with other applications they use.

Basic

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

osTicket

Abhisi

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Techovarya Software

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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