TrustRadius Insights
Users of Abhisi have found it to be an affordable solution for their small business customer support needs. The ticketing system provided …
Starting at $9 per month
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Basic
$9
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Abhisi?
Abhisi Features
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Remote Access/Control
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Social Media Integration
- Supported: Ticket Management
- Supported: Workflow Configuration
Abhisi Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Abhisi have found it to be an affordable solution for their small business customer support needs. The ticketing system provided by Abhisi has allowed them to have a more organized approach to managing customer inquiries, making it easier to track and prioritize issues. Despite some users expressing disappointment with the team behind Abhisi, stating that the product lacks proper support, others have praised the software for its simplicity and actionable metrics that help improve the performance of support teams.
One notable use case is when businesses switch from Zendesk to Abhisi, they find it to be a cost-effective alternative with similar features. This allows them to save on expenses while still having access to essential customer support functionalities. Additionally, users appreciate the scalability of Abhisi as it enables businesses to set up systems and onboard support staff as the business grows. The responsive team behind Abhisi takes user feedback seriously, making it a customer-friendly software that continuously evolves based on user needs. Users also find the Quick Reply feature invaluable, as it allows support teams to efficiently use common replies and respond to customer inquiries promptly. Overall, users are satisfied with Abhisi as it fulfills all their customer support needs without breaking the bank.
Affordability: Many users have praised Abhisi for its affordability, stating that it is a low-cost solution suitable for small businesses.
Ease of use: Users have found Abhisi to be simple and easy-to-use, appreciating the user-friendly interface and experience.
Integration capabilities: The availability of native integrations in Abhisi has been highly valued by users, as it allows them to streamline their communication process with other applications they use.
Frequent Site Outages: Users have frequently experienced site outages, with some lasting for several days. This has led to frustration and suspicion among users, who question whether the company may have taken their money and abandoned the product.
Lack of Capabilities for Larger Enterprises: Some users feel that while the software is suitable for small businesses, it lacks the necessary capabilities and maturity required for larger enterprises. This limitation hinders its usefulness for scaling operations or meeting more complex business needs.
Poor Customer Service: The customer service provided by Abhisi is described as a nightmare by numerous reviewers. Delays in resolving system issues and a lack of communication from the support team contribute to this negative sentiment.