Name: Abhisi
Price: 9 USD
Author: Techovarya Software

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

Education

Business Intelligence (BI)

Collaboration

File Sharing

Workspace Planning

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Configuration Management Databases

Content Delivery Networks (CDN)

Data Collaboration

Data Observability

Database Load Balancing

Disaster Recovery as a Service (DRaaS)

Enterprise Architecture Management

Fraud Detection

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet Security

MLOps

Network Monitoring

Network Performance Monitoring

Release Management

SOA Application Gateways

Secret Managers

Technology Scouting Software

Threat Intelligence

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Asset Management

Digital Content Creation

Email Marketing

Landing Page

Marketing Automation

Online Proofing

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Video Surveillance

Security

Oil and Gas

Real Estate

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

### Pricing and Affordability
Users consistently praise Abhisi for its affordability and cost-effectiveness. The general sentiment among reviewers is that Abhisi offers a budget-friendly solution for small businesses, with many highlighting its competitive pricing compared to other similar platforms. Customers appreciate the value they receive for the price paid, noting that Abhisi's pricing structure aligns well with the features and functionalities it offers. Additionally, users find Abhisi's pricing to be transparent and straightforward, making it a preferred choice for those seeking an economical yet reliable customer support solution.

### Small Business Support
Reviewers have expressed mixed opinions regarding Abhisi's small business support capabilities. While some users appreciate its affordability and ease of setup for small businesses, others feel that it may not be robust enough for larger enterprises with more complex requirements. The availability of preformatted templates for automating responses has been highlighted as a positive feature, but concerns have been raised about the initial difficulty in accessing the knowledge base. Despite this, users acknowledge the comprehensive nature of the knowledge base once accessed, suggesting that improvements in navigation could enhance the overall user experience.

### Support Desk Solutions
Users generally praise Abhisi for its user-friendly support desk setup and scalability potential. The reviews highlight the ease of integration and the efficiency of setting up the support email address within a short timeframe. Users appreciate the preformatted templates that aid in automating responses, making the support process more streamlined. Additionally, the ability to manage the support solution independently in the initial stages, with the option to scale up as the business grows, is seen as a valuable feature. Despite some initial concerns about technical proficiency, users found Abhisi's support desk solutions to be straightforward and accessible, contributing positively to their overall experience with the software.

### Customer Support Services
Users generally have mixed opinions about Abhisi's customer support services. While some praise the support team for being proactive, cooperative, and responsive, others express frustration over slow bug fixes, lack of support, and outdated design. The platform's ease of use and actionable metrics are highlighted as strengths, but concerns about the overall effectiveness and reliability of customer support services remain prevalent among reviewers.

### Communication Tools
While some users appreciate the depth and functionality of Abhisi's communication tools, others express concerns about the platform's performance issues, such as slowness, crashes, and a cumbersome backend. The need for additional features like live video chat and improved accessibility to the knowledge base is highlighted in user feedback. Despite mixed opinions, the overall consensus suggests room for improvement in enhancing the user experience with Abhisi's communication tools.

Affordability: Many users have praised Abhisi for its affordability, stating that it is a low-cost solution suitable for small businesses. 

Ease of use: Users have found Abhisi to be simple and easy-to-use, appreciating the user-friendly interface and experience. 

Integration capabilities: The availability of native integrations in Abhisi has been highly valued by users, as it allows them to streamline their communication process with other applications they use.

Frequent Site Outages: Users have frequently experienced site outages, with some lasting for several days. This has led to frustration and suspicion among users, who question whether the company may have taken their money and abandoned the product.

Lack of Capabilities for Larger Enterprises: Some users feel that while the software is suitable for small businesses, it lacks the necessary capabilities and maturity required for larger enterprises. This limitation hinders its usefulness for scaling operations or meeting more complex business needs.

Poor Customer Service: The customer service provided by Abhisi is described as a nightmare by numerous reviewers. Delays in resolving system issues and a lack of communication from the support team contribute to this negative sentiment.

Users of Abhisi have found it to be an affordable solution for their small business customer support needs. The ticketing system provided by Abhisi has allowed them to have a more organized approach to managing customer inquiries, making it easier to track and prioritize issues. Despite some users expressing disappointment with the team behind Abhisi, stating that the product lacks proper support, others have praised the software for its simplicity and actionable metrics that help improve the performance of support teams.

One notable use case is when businesses switch from Zendesk to Abhisi, they find it to be a cost-effective alternative with similar features. This allows them to save on expenses while still having access to essential customer support functionalities. Additionally, users appreciate the scalability of Abhisi as it enables businesses to set up systems and onboard support staff as the business grows. The responsive team behind Abhisi takes user feedback seriously, making it a customer-friendly software that continuously evolves based on user needs. Users also find the Quick Reply feature invaluable, as it allows support teams to efficiently use common replies and respond to customer inquiries promptly. Overall, users are satisfied with Abhisi as it fulfills all their customer support needs without breaking the bank.

Basic

365Ticketing

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

Abhisi

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Techovarya Software

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.