Accurate Background Reviews and Ratings

Rating: 6.8 out of 10

Score

6.8 out of 10

Community insights

TrustRadius Insights for Accurate Background are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Good Pricing: Several reviewers have appreciated Accurate's competitive rates for staffing agencies, making it an affordable option. They praised the platform for offering a good value for the price, allowing them to save costs while still receiving quality background check services.

Accurate and Fast Verification: Many users have found Accurate's background check service to be accurate and fast in verifying backgrounds. They have mentioned that the platform consistently delivers reliable results quickly, saving them time and enabling them to make informed decisions promptly.

Convenient and User-Friendly: Numerous reviewers have highlighted how convenient and user-friendly Accurate's background check platform is. They appreciate that all the necessary information and features are conveniently located on one page, streamlining their navigation process. Additionally, they find the site intuitive and easy to use without requiring extensive training or technical expertise.

Reviews

5 Reviews

Pricey, but does the job.

Rating: 3 out of 10

Incentivized

January 13, 2023

Use Cases and Deployment Scope

Running pre-hire background checks with federal, national, state, county-specific and education verification. We have a team of five and each person is responsible for running their candidate's background checks on their own. We do not require employment verification.

Pros

Customer service
Accuracy

Cons

Education Verifications- they reach out to National Clearinghouse but in my experience if don’t get a response they just close the case. We’ve had instances where the degree is only verified after we push them to continue to follow up. We are also charged pass through fees that range from $7-21 on top of the base price for the education verifications. I think, this is standard but seems pricey.
Cost - we are moving on from Accurate as we have found a significantly more cost effective option
Cost Transparency - to understand what a single background check costs, we have to reach out to the support team. I wish on the order it would break down the cost of each.
Sending emails from accurate - in the last year, I had an issue suddenly pop-up. I use to be able to click a button "send email" where the background check would populate in my outlook. Suddenly, that stopped working...I made no changes on my computer or with security/network/etc.. I reached out to accurate and they were adamant that it was something on my side and provided no help. I now have to send background checks to myself on my phone b/c the email won't populate. It is very frustrating!

Likelihood to Recommend

It does the job well and delays are usually due to the counties not Accurate. It's significantly more expensive than its competitors. In my experience, I had a technical issue with the email to send out the background check form to candidates, and they could not solve it.

Verified User

Employee in Human Resources (11-50 employees)

Vetted Review

2 years of experience

Highly Recommend for Small Businesses

Rating: 9 out of 10

Incentivized

January 11, 2023

Use Cases and Deployment Scope

We use Accurate to run a MVR and country-wide background check for all of our incoming employees. We are required to run background checks through our state's Department of Public Safety, but we still run an Accurate check because we have found many instances where Accurate's results revealed things the state's report did not. We have been using Accurate for over 7 years and have had zero issues.

Pros

The user experience when submitting the background check is easy, straight-forward and well thought out
The results are always reliably fast. If there is a hold up (for small towns the clerk usually has to submit information manually) they provide us a reason for the extended wait time which is appreciated
The pricing is very reasonable

Cons

Would be nice if we could change the subject of the email sent to applicants. We do not drug test as a condition of employment, but the email says "Background/Drug Test Authorization"

Likelihood to Recommend

Very well suited for our company because of their pricing, reliability, speed, detail, and user experience. I don't think there are any scenarios where Accurate wouldn't work for a business.

Lauren Love

Director of Business Strategy at Caring Solutions San Antonio (51-200 employees)

Vetted Review

6 years of experience

Not the best experience

Rating: 1 out of 10

Incentivized

August 16, 2019

Use Cases and Deployment Scope

We have chosen Accurate Background for employment check of our candidates worldwide. This is a compliance requirement to review new hires background (identification and criminal history for the last few years). Accurate Background has been chosen as they could guarantee checks around the globe. We have been using their services for almost a year now.

Pros

Ability to undertake background screening worldwide

Cons

The screening process on the US side took 4+ months to be implemented even though there was no specific request or difficulty on our side: we have a very basic need that Accurate Background is supposed to be implementing easily.
Twice in the past Accurate Background's reports have shown blank records ... for people with a criminal history.
I receive on a regular basis from Accurate services emails asking for more information. But sometimes this email is not for me but for the candidate. And you never know what complementary information is required. You just receive an email stating "we need more information". You have to chase them to know what they need.
I have recently received a message stating that a search is complete. When you open the record, you realize the search has been abandoned. There is a sentence at the end of it stating that you have received an email from their services.... when you have received nothing.
All the above shows that there is minimum interaction with real people from their services, that their automatic messages are not complete nor accurate, and that their search results just cannot be trusted.

Likelihood to Recommend

While using Accurate Background services, one should not think they are paying for a service that will save them time.

The only reason why I am using Accurate Background is that it is a compliance requirement in our organization and I would change without hesitation if I could.

Celine Mechain

VP People Ops in Human Resources at Platform.sh (51-200 employees)

Vetted Review

1 year of experience

View profile

Thorough Background Checks

Rating: 7 out of 10

Incentivized

December 7, 2018

Use Cases and Deployment Scope

Our organization utilizes Accurate Background for all pre-employment screenings, annual SOR checks and drug screenings that may be required.

Pros

Comprehensive background check report
Report tailored to your needs
Weekly calls with Account Manager or as needed
online chat option with customer service

Cons

Background check report format could be improved by being easier to read. It's a little messy.

Likelihood to Recommend

Accurate is a global organization that has background checks available internationally. The report formatting could be improved. It's messy and difficult to read.

Verified User

Team Lead in Human Resources (1001-5000 employees)

Vetted Review

2 years of experience

Accurate for the win!

Rating: 10 out of 10

Incentivized

February 22, 2018

Use Cases and Deployment Scope

Accurate Background was used in my previous company as part of the onboarding process for all U.S. hires. It had plans to be implemented globally and our account manager Aaron Reich was amazing at giving us more information. It was so user-friendly as well as mobile-friendly it made the entire experience so much easier for the candidates. For us users, there were so many opportunities to learn more about compliance.

Pros

AMAZING CUSTOMER SERVICE OPTIONS! You can call, email, and/or chat.
The dashboard is very straightforward and allows for easy organization.
The report is super easy to read but even if you are unfamiliar there's a tour button that walks you through each section of the report to help you understand the layout.

Cons

There is no direct way to reach the verifications team and having customer service as a middleman sometimes adds a delay.

Likelihood to Recommend

The experience has been great! I was so happy to hear that my current company is also using Accurate. I know the information will come quickly and will meet the high expectations we set.

Verified User

Employee in Human Resources (1001-5000 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Not the best experience

Rating: 1 out of 10

Incentivized

August 16, 2019

Use Cases and Deployment Scope

Pros

Ability to undertake background screening worldwide

Cons

The screening process on the US side took 4+ months to be implemented even though there was no specific request or difficulty on our side: we have a very basic need that Accurate Background is supposed to be implementing easily.
Twice in the past Accurate Background's reports have shown blank records ... for people with a criminal history.
I receive on a regular basis from Accurate services emails asking for more information. But sometimes this email is not for me but for the candidate. And you never know what complementary information is required. You just receive an email stating "we need more information". You have to chase them to know what they need.
I have recently received a message stating that a search is complete. When you open the record, you realize the search has been abandoned. There is a sentence at the end of it stating that you have received an email from their services.... when you have received nothing.
All the above shows that there is minimum interaction with real people from their services, that their automatic messages are not complete nor accurate, and that their search results just cannot be trusted.

Likelihood to Recommend

While using Accurate Background services, one should not think they are paying for a service that will save them time.

The only reason why I am using Accurate Background is that it is a compliance requirement in our organization and I would change without hesitation if I could.

Celine Mechain

VP People Ops in Human Resources at Platform.sh (51-200 employees)

Vetted Review

1 year of experience

View profile