Likelihood to Recommend
Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
- Customers can log in the system 7/24 without facing any problems.
- AgentTime has the best features and safe connections for the staff.
- Workers can send messages on time when the school has some class cancelations to all students.
- The Copy Schedule feature has definitely been a plus. We did not have that feature in our former WFM software.
- The particular window views for the Scheduler Role are more aesthetic/user friendly than our former WFM software.
- Being able to add activities, exceptions or projects in as little as 5 minute increments is a plus.
- Price of it might be expensive for small business but the product can still be used by any type of business.
- Logging into the system is taking some time. It should be checked to see what is going on inside the system.
- The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
- Some features within Calabrio are, essentially, great features, however it does not seem as though these features were created with the end user in mind.
We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Calabrio is much easier to use, more dependable and an overall better product
Return on Investment
- Customers experiencing sign-in problems.
- Taking responses from our staff on time satisfies our customers.
- The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
- We have seen a positive impact in how often our managers and agents utilize the system.
- We have been able to see an increase in evaluations and a decrease in the time it takes to complete an evaluation.
- We had a few instances when Calabrio would freeze or stop recording calls. After spending many months with Calabrio's engineers we were able to locate and fix the issue.
Calabrio ONESee All (3) Calabrio ONE Screenshots
Premium Consulting/Integration Services—
Entry-level set up fee?
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?