What users are saying about
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118 Ratings

8x8 Contact Center

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118 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 Contact Center

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Kelly Disera | TrustRadius Reviewer

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.4
AgentTime Scheduler
Agent dashboard
8x8 Contact Center
7.7
AgentTime Scheduler
Validate callers
8x8 Contact Center
8.1
AgentTime Scheduler
Outbound response
8x8 Contact Center
7.6
AgentTime Scheduler
Call forwarding
8x8 Contact Center
8.3
AgentTime Scheduler
Click-to-call (CTC)
8x8 Contact Center
7.1
AgentTime Scheduler
Warm transfer
8x8 Contact Center
8.2
AgentTime Scheduler
Predictive dialing
8x8 Contact Center
6.9
AgentTime Scheduler
Interactive voice response
8x8 Contact Center
8.3
AgentTime Scheduler
REST APIs
8x8 Contact Center
5.6
AgentTime Scheduler
Call scripts
8x8 Contact Center
8.2
AgentTime Scheduler
Call tracking
8x8 Contact Center
7.7
AgentTime Scheduler
Multichannel integration
8x8 Contact Center
6.5
AgentTime Scheduler
CRM software integration
8x8 Contact Center
5.9
AgentTime Scheduler

Workforce Optimization (WFO)

8x8 Contact Center
8.1
AgentTime Scheduler
Inbound call routing
8x8 Contact Center
8.5
AgentTime Scheduler
Omnichannel inbound routing
8x8 Contact Center
7.8
AgentTime Scheduler
Recording
8x8 Contact Center
8.3
AgentTime Scheduler
Quality management
8x8 Contact Center
7.7
AgentTime Scheduler
Call analytics
8x8 Contact Center
8.1
AgentTime Scheduler
Historical reporting
8x8 Contact Center
7.2
AgentTime Scheduler
Live reporting
8x8 Contact Center
9.0
AgentTime Scheduler
Customer surveys
8x8 Contact Center
7.8
AgentTime Scheduler

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

AgentTime Scheduler

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

AgentTime Scheduler

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.0
Based on 16 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Chris Bugg | TrustRadius Reviewer

AgentTime Scheduler

No score
No answers yet
No answers on this topic

Support Rating

8x8 Contact Center

8x8 Contact Center 7.0
Based on 50 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

AgentTime Scheduler

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Jeffrey Bryan | TrustRadius Reviewer

AgentTime Scheduler

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
  • A negative impact is how short the phone warranty is.
  • A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.
Christina K | TrustRadius Reviewer

AgentTime Scheduler

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson | TrustRadius Reviewer

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AgentTime Scheduler

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Contact Center
8.1
AgentTime Scheduler
8.0

Usability

8x8 Contact Center
8.0
AgentTime Scheduler

Support Rating

8x8 Contact Center
7.0
AgentTime Scheduler

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