What users are saying about
8x8 Contact Center
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118 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 118 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 2 reviews and ratings
Likelihood to Recommend
8x8 Contact Center
8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Call Center Manager
AUS UrologyHospital & Health Care, 51-200 employees
AgentTime Scheduler
Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Marketing
cymacorEducation Management, 51-200 employees
Feature Rating Comparison
Contact Center Software
8x8 Contact Center
7.4
AgentTime Scheduler
—
Agent dashboard
8x8 Contact Center
7.7
AgentTime Scheduler
—
Validate callers
8x8 Contact Center
8.1
AgentTime Scheduler
—
Outbound response
8x8 Contact Center
7.6
AgentTime Scheduler
—
Call forwarding
8x8 Contact Center
8.3
AgentTime Scheduler
—
Click-to-call (CTC)
8x8 Contact Center
7.1
AgentTime Scheduler
—
Warm transfer
8x8 Contact Center
8.2
AgentTime Scheduler
—
Predictive dialing
8x8 Contact Center
6.9
AgentTime Scheduler
—
Interactive voice response
8x8 Contact Center
8.3
AgentTime Scheduler
—
REST APIs
8x8 Contact Center
5.6
AgentTime Scheduler
—
Call scripts
8x8 Contact Center
8.2
AgentTime Scheduler
—
Call tracking
8x8 Contact Center
7.7
AgentTime Scheduler
—
Multichannel integration
8x8 Contact Center
6.5
AgentTime Scheduler
—
CRM software integration
8x8 Contact Center
5.9
AgentTime Scheduler
—
Workforce Optimization (WFO)
8x8 Contact Center
8.1
AgentTime Scheduler
—
Inbound call routing
8x8 Contact Center
8.5
AgentTime Scheduler
—
Omnichannel inbound routing
8x8 Contact Center
7.8
AgentTime Scheduler
—
Recording
8x8 Contact Center
8.3
AgentTime Scheduler
—
Quality management
8x8 Contact Center
7.7
AgentTime Scheduler
—
Call analytics
8x8 Contact Center
8.1
AgentTime Scheduler
—
Historical reporting
8x8 Contact Center
7.2
AgentTime Scheduler
—
Live reporting
8x8 Contact Center
9.0
AgentTime Scheduler
—
Customer surveys
8x8 Contact Center
7.8
AgentTime Scheduler
—
Pros
8x8 Contact Center
- Cleaner workspace with organization and efficiency at the forefront of our associates day.
- Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
- Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Vice President of Customer Support
Age or Learning - ABCmouseE-Learning, 501-1000 employees
AgentTime Scheduler
- Customers can log in the system 7/24 without facing any problems.
- AgentTime has the best features and safe connections for the staff.
- Workers can send messages on time when the school has some class cancelations to all students.
Marketing
cymacorEducation Management, 51-200 employees
Cons
8x8 Contact Center
- The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
- Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Attorney
Law Office of Chris T. Nguyen, APCLaw Practice, 1-10 employees
AgentTime Scheduler
- Price of it might be expensive for small business but the product can still be used by any type of business.
- Logging into the system is taking some time. It should be checked to see what is going on inside the system.
- The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Marketing
cymacorEducation Management, 51-200 employees
Usability
8x8 Contact Center
8x8 Contact Center 8.0
Based on 16 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Principal
Chris Bugg Insuance AgencyInsurance, 1-10 employees
AgentTime Scheduler
No score
No answers yet
No answers on this topic
Support Rating
8x8 Contact Center
8x8 Contact Center 7.0
Based on 50 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.

Verified User
General Manager in Corporate
Health, Wellness and Fitness Company, 1-10 employeesAgentTime Scheduler
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 Contact Center
8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Sr. Contracts Manager
Fortna Inc.Logistics & Supply Chain, 201-500 employees
AgentTime Scheduler
We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Marketing
cymacorEducation Management, 51-200 employees
Return on Investment
8x8 Contact Center
- The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
- A negative impact is how short the phone warranty is.
- A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.
Office Manager
Blanchard & Thomas, LLPLaw Practice, 1-10 employees
AgentTime Scheduler
- Customers experiencing sign-in problems.
- Taking responses from our staff on time satisfies our customers.
- The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Marketing
cymacorEducation Management, 51-200 employees
Pricing Details
8x8 Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
AgentTime Scheduler
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No