What users are saying about
17 Ratings
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Score 7.5 out of 101
2 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
AgentTime Scheduler
Agent dashboard
8x8 Contact Center
7.5
AgentTime Scheduler
Validate callers
8x8 Contact Center
7.6
AgentTime Scheduler
Outbound response
8x8 Contact Center
7.7
AgentTime Scheduler
Call forwarding
8x8 Contact Center
7.6
AgentTime Scheduler
Click-to-call (CTC)
8x8 Contact Center
7.7
AgentTime Scheduler
Warm transfer
8x8 Contact Center
7.6
AgentTime Scheduler
Predictive dialing
8x8 Contact Center
7.0
AgentTime Scheduler
Interactive voice response
8x8 Contact Center
7.1
AgentTime Scheduler
REST APIs
8x8 Contact Center
8.2
AgentTime Scheduler
Call scripts
8x8 Contact Center
7.2
AgentTime Scheduler
Call tracking
8x8 Contact Center
8.5
AgentTime Scheduler
Multichannel integration
8x8 Contact Center
9.1
AgentTime Scheduler
CRM software integration
8x8 Contact Center
8.5
AgentTime Scheduler

Workforce Optimization (WFO)

8x8 Contact Center
7.9
AgentTime Scheduler
Inbound call routing
8x8 Contact Center
8.5
AgentTime Scheduler
Omnichannel inbound routing
8x8 Contact Center
7.7
AgentTime Scheduler
Recording
8x8 Contact Center
8.2
AgentTime Scheduler
Quality management
8x8 Contact Center
8.5
AgentTime Scheduler
Call analytics
8x8 Contact Center
7.8
AgentTime Scheduler
Historical reporting
8x8 Contact Center
7.8
AgentTime Scheduler
Live reporting
8x8 Contact Center
9.0
AgentTime Scheduler
Customer surveys
8x8 Contact Center
5.5
AgentTime Scheduler

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman profile photo

AgentTime Scheduler

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo

Cons

8x8 Contact Center

  • Flexibility within reporting to allow for some out of the box opportunities in terms of reporting KPI's for upper management as well as granular KPI's for associates.
Michael Furman profile photo

AgentTime Scheduler

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

AgentTime Scheduler

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

AgentTime Scheduler

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

Unfortunately, I was not the individual who selected 8x8 VCC, it was in place when I came to the organization. We have not explored any alternatives to date, because of the amount of time we have spent setting up the system to support our needs. At this point in time, we likely will not be switching to an alternate software solution.
No photo available

AgentTime Scheduler

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo

Return on Investment

8x8 Contact Center

  • Reduction of assets on our data center to operate the phone system.
  • Does not require certified training to manage.
Danny Fuentes profile photo

AgentTime Scheduler

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AgentTime Scheduler

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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