AgentTime Scheduler vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AgentTime Scheduler
Score 9.4 out of 10
N/A
AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.N/A
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
AgentTime SchedulerFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
AgentTime SchedulerFive9
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
AgentTime SchedulerFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
AgentTime Scheduler
-
Ratings
Five9
9.0
12 Ratings
8% above category average
Agent dashboard00 Ratings9.312 Ratings
Validate callers00 Ratings9.212 Ratings
Outbound response00 Ratings9.211 Ratings
Call forwarding00 Ratings9.59 Ratings
Click-to-call (CTC)00 Ratings9.110 Ratings
Warm transfer00 Ratings9.410 Ratings
Predictive dialing00 Ratings9.510 Ratings
Interactive voice response00 Ratings9.29 Ratings
REST APIs00 Ratings9.47 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings9.212 Ratings
Multichannel integration00 Ratings8.611 Ratings
CRM software integration00 Ratings9.211 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
AgentTime Scheduler
-
Ratings
Five9
8.5
21 Ratings
3% above category average
Inbound call routing00 Ratings9.310 Ratings
Omnichannel inbound routing00 Ratings9.58 Ratings
Recording00 Ratings8.411 Ratings
Quality management00 Ratings7.221 Ratings
Call analytics00 Ratings8.912 Ratings
Historical reporting00 Ratings7.812 Ratings
Live reporting00 Ratings8.810 Ratings
Customer interaction analytics00 Ratings8.310 Ratings
Best Alternatives
AgentTime SchedulerFive9
Small Businesses
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Score 7.5 out of 10
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Score 9.5 out of 10
Medium-sized Companies
Zoom Contact Center
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Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
AgentTime SchedulerFive9
Likelihood to Recommend
8.0
(2 ratings)
8.4
(36 ratings)
Support Rating
-
(0 ratings)
8.0
(8 ratings)
User Testimonials
AgentTime SchedulerFive9
Likelihood to Recommend
Portage Communications
Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Portage Communications
  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
Portage Communications
  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Support Rating
Portage Communications
No answers on this topic
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Alternatives Considered
Portage Communications
I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Return on Investment
Portage Communications
  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Five9 Screenshots

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