Agile CRM Reviews and Ratings

Use Cases and Deployment Scope

We use AgileCRM for sending marketing outreach, like newsletters and webinar reminders.

Likelihood to Recommend

It was well-suited for simple email marketing outreach but no longer since it doesn't actually send out email anymore. It is useless for reporting and incredibly difficult to segment for testing and/or specialty emails.

Use Cases and Deployment Scope

Agile CRM is used to manage the automated workflow on business processes and when working does a great job. Its level of automation and tracking allows Bonza to perform a high-touch service with a lower staff headcount. However, issues with email delivery, support, and SSL have caused ongoing issues with the performance.

Likelihood to Recommend

Until the email issues are resolved I cannot recommend agile for any function. The email delivery rate has halved in the last six months and halved again in the last two with no resolution in sight. The customer service discussions start from zero information anytime suggesting agile are not writing notes or using a ticketing system to track customers' complaints. This results in our staff having to send emails manually and f=defeating the purpose of the system.

Use Cases and Deployment Scope

Previously suggested AgileCRM as a basic contact management CRM with some rudimentary campaign and workflow for smaller companies looking for a value solution that performed CRM functions reasonably well. Sadly - the product has deteriorated to a point where it is no longer usable.

Likelihood to Recommend

Agile CRM is a complete scam at this point. The system is unreliable, features as simple as email sending often go weeks without working with no assistance from customer service, and yet they will charge your credit card consistently even when the system has been down for months on end. Simply put, they are a scam at this point.

Use Cases and Deployment Scope

The service was not working properly in the last month. I wanted to cancel the service. It was impossible. There is no working link to do so. I contacted support on October 8th, 2021, they confirmed by mail that my service was canceled. Since then, they charged 2 more months and nothing is stopped. [I believe] this is a scam.

Likelihood to Recommend

Avoid this company.

Use Cases and Deployment Scope

I have been using Agile CRM paid for version for about 5 years, in two companies. Over that time I have witnessed a deterioration in customer service and a big increase in breakdowns in the system. Right now, I'm three weeks into a breakdown and [I believe] the problem lies within Agile, which has severely restricted the number of emails I can send out daily. I can only send out one-twentieth of what I need to send. What has Agile done about it? Nothing. Nothing at all. Their customer support is non-existent. Their CEO ignores requests to contact me about it. Their Customer Support department does not work weekends, ever, so if you have a problem at the weekend, there is no way of resolving it. Their customer support during the working week is slow and ineffective [in my experience]. Avoid this company!

Likelihood to Recommend

Well suited if you don't want a working CRM. [In my opinion], avoid in all other cases.

Use Cases and Deployment Scope

We have used Agile CRM throughout the company and mainly to manage customer information and giving the possibility to classify and score them. With this we have great visibility of customers who have great potential to approach them and bring better direction. It is a software that has a fair price and I can say that it is one of the best options on the market in this segment.

Likelihood to Recommend

Agile CRM is amazing for managing customers, marketing and business processes and also sales pipeline. Everyone on the team was able to understand the tool very quickly. One of the things I like most is the lead scoring and ranking system. I love the reporting feature and with that we are able to create customer reports that have some potential and this greatly optimizes the company's sales team.

Use Cases and Deployment Scope

We house all our contacts, accounts, and opportunities in Agile. We have automation with our email serve, forms on our website that all funnel into Agile. They can integrate with pretty much anything and now release 500 apps to go along with it to. You can also send email blasts from it as well to reach existing clients and future clients. Yes, it is being used by all departments. It solves a lot of work to be done automated.

Likelihood to Recommend

It isn't the best of the breed compared to salesforce but it will definitely get your money's worth because SF is just way too expensive for most companies. You will be able to do most with Agile if this is your first CRM to start out with and then migrate to one of the bigger companies as you grow. This platform will get the job done, I loved working with it.

Use Cases and Deployment Scope

We are using Agile CRM to replace our old computer program. We are using it across the whole company. We are now able to see documents and due dates across all departments and in all of the company's manufacturing facilities. This addresses communication errors and gaps that existed in our previous systems.

Likelihood to Recommend

In our case it was great source for integrating all our parts and our projects. It is easy to log in and see accurate part numbers, vendor information, and production deadlines. We were able to keep track of project progress and due dates. It also simplified ordering parts on new projects.

Use Cases and Deployment Scope

We use Agile when we have short-term projects and need a CRM to train our temps on. They typically can become efficient within a few hours. It's very easy to use, set-up and train on. The widgets allow us to record calls, put personalized scripts into the Contact records, and see LinkedIn profiles in the Contact records.

Likelihood to Recommend

If you want a highly customizable system, this may not be perfect for you. If you want an extremely easy to use and setup system, Agile CRM is perfect. it's incredibly easy to get a team up and running in only a few hours. I set up my system, a campaign, my users, added custom fields, designed a couple of email templates all in one afternoon.

Use Cases and Deployment Scope

<div>Sales automation, boosting market efficiency, smooth customer service resolution, effective notifications to customers, reporting and dashboards, customer notifications, emails, SMS, reminders, AI, ML, and NLP integration, and chatbot integration. Gone are the days of customers having to repeat their requests to multiple people across multiple channels. Now, you can resolve cases faster the first time with guided case management and intelligent knowledge bank. It has helped with case capture, case allocation, and approval and workflows. </div><div>

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Likelihood to Recommend

It meets the requirements of the customer relationship management system as it has the advantages below over other systems. It's easy to use and navigate. It's easy to setup. It has easy admin navigation for better prospects. The quality of support is immensely appreciated as the support team provides quick resolutions. It makes it easy to do business with other stakeholders. It could improve on its integration with other systems.