Used to be good - now is unreliable and a borderline scam
January 04, 2022

Used to be good - now is unreliable and a borderline scam

Lee Midkiff | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agile CRM

Previously suggested AgileCRM as a basic contact management CRM with some rudimentary campaign and workflow for smaller companies looking for a value solution that performed CRM functions reasonably well. Sadly - the product has deteriorated to a point where it is no longer usable.

Pros

  • Nothing

Cons

  • Reliable e-mail sending
  • Customer Service
  • System stability
  • Converting over after their system stopped working was costly and detrimental

Do you think Agile CRM delivers good value for the price?

No

Are you happy with Agile CRM's feature set?

No

Did Agile CRM live up to sales and marketing promises?

No

Did implementation of Agile CRM go as expected?

Yes

Would you buy Agile CRM again?

No

It is simply unusable nor reliable as a product anymore. It should go the way of the Blackberry (RIP)
Customer service does not exist.
Agile CRM is a complete scam at this point. The system is unreliable, features as simple as email sending often go weeks without working with no assistance from customer service, and yet they will charge your credit card consistently even when the system has been down for months on end. Simply put, they are a scam at this point.

Agile CRM Feature Ratings

1.4
Customer data management / contact management
3
Workflow management
1
Territory management
Not Rated
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
1
1.0
Case management
1
Call center management
1
Help desk management
1
1.0
Lead management
1
Email marketing
1
1.0
Task management
1
Billing and invoicing management
1
Reporting
1
1.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
1
1.7
Custom fields
2
Custom objects
1
Scripting environment
Not Rated
API for custom integration
2
2.0
Role-based user permissions
2
Single sign-on capability
2
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

More Reviews of Agile CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. Agile CRM Reviews
  4. User Review of Agile CRM